Customer Service Executive

Job Title: Customer Service Executive
Salary: £32,000 + Bonus
Location: Central London
An exciting opportunity has arisen for a bright and driven Customer Service Executive to join a thriving e-commerce corporate services group based in the heart of London.
With over 500,000 loyal customers and a team of more than 100 employees, this profitable, founder-led business is growing at an impressive rate of 20% year on year and offers the perfect environment for someone eager to develop a long-term career in customer service. They’re not just customer-focused – they also prioritise employee satisfaction. With free lunches provided on Mondays and Wednesdays, and guaranteed annual salary reviews, it’s no wonder their staff retention is so high.
The Role
My client is seeking a confident and proactive individual to join their friendly and fast-paced Customer Service Team. This role would suit a graduate with a minimum of six months’ experience in a customer-facing role, who thrives on delivering outstanding service and has a genuine desire to support customers.
The successful candidate will become a key point of contact for customers, handling enquiries via phone, live chat, and email. From assisting with orders to answering product questions, the role requires excellent multitasking abilities and a calm approach under pressure.
Full training will be provided to build industry knowledge, but a strong work ethic and a willingness to learn are essential.
Key Responsibilities:

• Delivering a first-class customer experience across phone, chat, and email channels
• Taking ownership of enquiries from start to finish with professionalism and care
• Meeting and exceeding individual and team service targets
• Adapting to a fast-paced, constantly evolving environment
• Developing in-depth knowledge of the company’s services and products

• Minimum of six months’ post-graduate customer service experience
• Excellent telephone manner and strong written communication skills
• Fast and accurate typing speed
• High attention to detail and the ability to multitask under pressure
• Self-motivated, calm, and eager to learn
• Fluency in Arabic, French or Turkish is a bonus, but not essential

• Salary: £32,000 plus up to £250 monthly bonus
• 25 days’ annual leave, plus bank holidays
• Hybrid working: office-based during probation, then three days in the office and two from home
• Annual cost of living salary review
• Commercial bonus scheme and pension contributions
• 14 weeks’ maternity pay, two weeks’ paternity pay
• Paid education opportunities
• Cycle to Work Scheme and secure indoor bike storage
• Dog-friendly office with fresh fruit provided daily
• Free lunch every Monday and Wednesday
• After-work drinks and regular social events
• Mental health and well-being support for employees and their families

This is a fantastic opportunity to join a supportive, people-focused organisation with genuine scope for progression. If you’re passionate about delivering excellent customer service and want to be part of a dynamic and growing team, this could be the ideal next step in your career.