Customer Service Executive

Ayvens S.A; Slough; On-site; GBP 25,000; Full time

Job summary

Ayvens S.A is seeking a Customer Service Executive for a 6-month fixed-term contract in Slough. The role involves providing professional support to customers, managing queries through various channels, and ensuring high levels of service. Candidates should have A-level education and strong communication skills, with a focus on customer satisfaction and engagement.

Qualifications

• A-level standard or equivalent education required.
• Customer facing experience is necessary.
• Excellent spoken and written English for customer communication.

Responsibilities

• Manage customer queries and requests through email and phone.
• Provide clear and accurate service to customers.
• Deliver client specific tasks within agreed SLAs.

Skills

Customer facing experience

Excellent command of spoken English

Good command of written English

Strong work ethic

Ability to show empathy

Resilience

Education

Educated to A-level standard or equivalent

Job description

Customer Service Executive page is loaded

Customer Service Executive

Apply locations Slough time type Full time posted on Posted 30+ Days Ago job requisition id JR_10033209

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We have a fixed term contract opportunity for 6 months in our Corporate Driver team based in Slough.

Salary will be £24,297 per annum for this role.

Purpose of role

• Provide clear and accurate service and support to our customers

• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution

• Deliver a professional and engaging ‘front of house’ service to our customers and external contacts

Key Responsibilities

• Deal with incoming calls and emails from drivers, fleet contacts or Franchise e partners

• Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution

• Provide timely and accurate information to our customers to minimise queries and complaints

• Deliver client specific tasks and processes within agreed SLAs

• Utilise all tools & systems provided by LeasePlan and its suppliers

• Build rapport and confidence within our customer base

Skills, Experience & Background

• Educated to A-level standard or equivalent

• Excellent command of spoken English to enable telephone communication with customers

• Good command written English to enable email communication with customers

• Customer facing experience

• Ability to deal calmly and professionally with customers on the telephone

• Strong work ethic

• Ability to show empathy and support to customers

• Resilience

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.