Customer Service Executive

JR United Kingdom; Slough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the Automotive sector is seeking a motivated Junior Supply Chain / Customer Service Advisor to join their dynamic team. This hybrid role offers the chance to immerse yourself in the end-to-end supply chain process while developing your customer service and sales skills. You'll be part of a supportive environment that values high performance and continuous learning. If you have a passion for customer service and a drive to excel, this position provides an excellent opportunity to grow your career and make a significant impact.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to work in a high-performing environment and meet KPIs.

Responsibilities

• Handle inbound calls, faxes, and emails according to service level agreements.
• Process customer orders accurately and efficiently.
• Support the Supply Chain team and participate in sales promotions.

Skills

Customer Service

Communication Skills

Sales Skills

Problem-Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Job Title: Junior Supply Chain / Customer Service Advisor

We are partnering with a leading brand within the Automotive industry seeking a Junior Supply Chain / Customer Service Advisor to join their high-performing and successful Supply Chain department.

This role offers an excellent opportunity to learn, develop, and be part of a well-established team with a high-performance culture, gaining exposure to end-to-end supply chain skills.

The position is hybrid, requiring 3 days per week in the office.

If you are eager to learn, progress, and have a passion and enthusiasm for working in a high-performing environment, we encourage you to apply.

Key Responsibilities:

1. Handle all inbound calls, faxes, and emails in accordance with service level agreements.
2. Receive and process customer orders accurately and efficiently.
3. Provide assistance and support to the Supply Chain team as needed.
4. Participate in promoting sales through ‘selling-in’ promotions and incentives.
5. Support telemarketing activities as required.
6. Make proactive calls to customers to foster relationships and sales opportunities.
7. Maximize sales opportunities through up-selling and offering alternatives.
8. Achieve team and individual KPIs.
9. Understand the company's sales strategy and pricing policies.
10. Develop and maintain strong relationships with internal and external customers.
11. Maintain high standards of customer care and adhere to quality standards.
12. Participate in regular product knowledge updates to enhance selling effectiveness.
13. Manage stock allocation according to company standards.
14. Understand departmental functions to handle all calls effectively.
15. Continuously improve supply chain processes to enhance customer service levels.