Customer Service Executive

Daisy Group; Poole; On-site; GBP 25,000 - 29,000; Full time

Job summary

Daisy Group is seeking an Onboarding Administrator for its 4Com brand in Bournemouth. This role involves facilitating the onboarding process for customers, ensuring service installations are executed smoothly while maintaining high levels of communication and customer service. Candidates should possess strong administrative skills and IT proficiency, with opportunities for future progression within a dynamic work environment.

Benefits

24 days holiday + bank holidays

Refer a friend scheme

Cycle to work scheme

Vodafone Advantage Discount

Monthly Company Targeted Draw

Incentivised lunches

Qualifications

• Excellent communication skills with attention to detail.
• Strong customer service and administration capabilities.
• Working knowledge of Windows-based IT packages.

Responsibilities

• Serve as the first point of contact for customer onboarding.
• Arrange installations and service transfers to the network.
• Ensure seamless installation experience and keep customers informed.

Skills

Communication

Customer Service

Attention to Detail

Teamwork

IT Skills

Job description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

This role sits with one of Daisy's brands - 4Com

Salary: £25,000
Location: Bournemouth
Working Hours: Monday to Friday 9:00 – 17:30 (37.5 hours)

Key Responsibilities:

• As an Onboarding Administrator you will be the first point of contact on the customers journey when being onboarded to the 4Com Network.
• You will be arranging new services to be installed and arrange the transfer of existing services from other providers into the 4Com Network
• You will be working closely with our suppliers and ensuring they provide the customer with a seamless installation experience
• Ensuring all services are provisioned and the customer is kept up to date with the progress of their installation and making them aware of any delays or problems that occur.

Qualifications

• Be able to thrive in a fast-paced role that requires excellent communication and meticulous attention to detail.
• Have strong customer service skills as well as high level administration.
• Possess IT skills and have a working knowledge of Windows-based packages.
• Be able to work as part of a team, maintaining a good supportive relationship with team members and all other staff.
• Hold a positive attitude and a ‘can do’ attitude to all tasks presented to them

Additional Information

• An exciting, fast paced role with future progression opportunities.
• 24 days holiday + bank holidays. (Increasing by 1 day each year).
• Refer a friend scheme.
• Cycle to work scheme.
• Vodaphone Advantage Discount
• Monthly Company Targeted Draw and Incentivised lunches