Customer Service Executive

JR United Kingdom; Peterhead; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive for a full-time, on-site role in Peterhead. This position is integral to managing customer inquiries and ensuring exceptional service delivery. As a key player in customer satisfaction, you will handle queries, provide order updates, and maintain records of interactions. The role requires strong communication and problem-solving skills, making it an excellent opportunity for those passionate about delivering top-notch customer experiences. Join a team that values your contribution to enhancing customer relations and driving satisfaction.

Qualifications

• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Responsibilities

• Manage customer inquiries and support customer satisfaction initiatives.
• Handle customer queries and provide support via multiple channels.

Skills

Customer Service and Customer Support

Interpersonal Skills

Communication Skills

Problem-solving Skills

Education

High School Diploma or equivalent

Job description

Social network you want to login/join with:

SCRUBB heavy-duty cleaning products offer maximum power to tackle the toughest soils, saving you time, money, and effort. Designed for trade professionals across various industries, SCRUBB provides ultimate cleaning solutions for any challenge. Based in Scotland, our factory produces bespoke product solutions swiftly for our UK customers. We proudly serve industry sectors such as retail, industrial & builder merchants.

Role Description

This is a full-time, on-site role based in Peterhead for a Customer Service Executive. The Customer Service Executive will manage customer inquiries, support customer satisfaction initiatives, and ensure efficient service delivery. Responsibilities include handling customer queries, providing support & order updates via multiple channels including phone calls, managing customer service processes, and maintaining records of customer interactions. The role demands a strong focus on delivering exceptional customer service experiences.

Qualifications

• Customer Service and Customer Support skills
• Interpersonal Skills and Customer Satisfaction management
• Proficiency in Customer Service Management
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team
• Problem-solving skills and attention to detail
• Previous experience in a similar role is a plus
• High School Diploma or equivalent; additional qualifications relevant to customer service are advantageous