Customer Service Executive

Pertemps; Nuneaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Executive to provide vital support at Warwickshire County Council's Business Centres. The role involves delivering exceptional front-of-house services, managing records, and assisting with financial and administrative tasks in a dynamic and customer-focused environment.

Qualifications

• Experience in customer service and/or administration.
• High level of IT literacy.

Responsibilities

• Provide front-of-house reception services and manage meeting room bookings.
• Process financial tasks such as raising purchase orders and invoices.
• Maintain secure office records and assist in administrative tasks.

Skills

Customer service experience

Clear communication skills

Organisational skills

IT literacy

Job description

Job Title: Customer Service Executive
Location: Eliot Park Innovation Centre, Nuneaton
Salary: £14.36ph
Contract Type:Temporary for six month's (could be longer)
Hours: 37 hours per week

About the Role:

Are you an organised, customer-focused professional who enjoys a varied and fast-paced work environment? Warwickshire County Council is looking for aCustomer Service Executive to provide essential administrative and customer service support across their Business Centres.

This is a great opportunity to play a hands-on role in helping their centres run efficiently, supporting tenants and visitors, and ensuring their facilities operate to the highest standard.

Key Responsibilities:

• Provide friendly and professional front-of-house reception services: answer phones, greet visitors, and respond to enquiries.
• Manage meeting room bookings and assist with setup as required.
• Maintain secure, systematic office records and update files and databases.
• Process financial tasks such as raising purchase orders and monthly invoices.
• Monitor and manage office stock and use equipment like the franking machine, scanner, and photocopier.
• Assist with general administrative tasks, including letter writing and diary management.

About You:

• Experience in customer service and/or administration.
• Clear written and verbal communication skills for a range of audiences.
• The ability to work in a fast-paced environment and meet deadlines.
• Strong organisational skills and the ability to prioritise tasks.
• A proactive, self-motivated attitude with a focus on excellent service delivery.
• High level of IT literacy.
• Initiative and confidence in handling unexpected issues or challenges.

About Us and Our Client:

As a flexible employee of Pertemps Recruitment Partnership Ltd, you’ll be working with one of the UK’s leading independent recruitment agencies. Our supportive, partnership-based culture values mutual trust, collaboration, and personal growth.

Warwickshire County Council is proud to deliver public services that reflect the needs and aspirations of the local community. You’ll be joining a team and an organisation that is:

• Customer focused
• Accountable
• Collaborative
• Trustworthy
• High performing