Customer Service Executive

Buzz Group; Nottingham; On-site; GBP 26,000; Full time

Job summary

A leading customer service provider in Nottingham is seeking a Customer Service Executive to join their team. The role involves responding to customer queries, excellent communication skills are essential, as well as a minimum of 2 years of experience in customer service. The position offers a competitive salary of £25,886.38 per annum and various benefits including a yearly bonus and mental health support.

Benefits

24/7 access to GPs and mental health support

5 weeks annual leave plus public holidays

50% staff discount on bingo tickets and food

Life Assurance & Pension Scheme

Qualifications

• 2+ years’ experience in a face-to-face customer service role.
• Experience in a call centre or customer service office environment.
• Strong organisational skills and attention to detail.

Responsibilities

• Responding to customer enquiries via phone, email, live chat, and social media.
• Handling queries from online and land-based customers.
• Providing feedback to help improve the customer journey.

Skills

Outstanding communication skills

PC and tech skills

Ability to handle queries under pressure

Team-oriented mindset

Job description

Customer Service Executive – Nottingham (Buzz Hub)

Location: Nottingham City Centre

Salary: £25,886.38 per annum and yearly bonus (Bonus linked to company performance and functional KPI's)

Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis)

Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude?

If so, we’d love to hear from you! We’re on the lookout for a Customer Service Executive to join our vibrant and friendly team at our Nottingham-based Buzz Hub. This is a fantastic opportunity to be part of a fast-paced, supportive environment where your voice truly matters.

What You’ll Get in Return


Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
Thrive App – NHS-approved mental wellbeing support
Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
Buzz Brilliance Awards – employee recognition scheme
5 weeks annual leave plus public holidays (pro-rated for part-time roles)
Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
50% staff discount on bingo tickets, food, and soft drinks
Refer a Friend Scheme
Life Assurance & Pension Scheme
Access to trained Mental Health Advocates


What You’ll Bring to the Team


A warm, approachable personality and a genuine passion for helping people
Excellent verbal and written communication skills
The ability to stay calm under pressure and handle a variety of customer queries with professionalism
Strong PC and tech skills – you’ll be using multiple systems daily
A flexible, team-oriented mindset and a drive to meet both personal and team targets


What You’ll Be Doing


Responding to customer enquiries via phone, email, live chat, and social media
Handling queries from both our online and land-based customers
Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively
Making outbound calls and emails for customer satisfaction surveys and review requests
Supporting our Safer Gambling initiatives and escalating cases when needed
Taking ownership of complaints and working towards the best outcomes for our customers
Providing feedback and insights to help improve the customer journey
Maintaining high standards in all written and verbal communications


What We’re Looking For


2+ years’ experience in a face-to-face customer service role
Experience in a call centre or customer service office environment
A background in the bingo or gaming industry is a plus
Strong organisational skills and attention to detail
A natural rapport-builder who thrives in a fast-paced setting


Join Us!

If you're ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo.

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