Customer Service Executive

Yolk Recruitment Ltd; Newport; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a dedicated Customer Service Executive in Newport. This position focuses on managing customer relationships, ensuring service excellence from order to delivery, and requires strong communication and organizational skills. In return, the company offers a competitive salary, excellent benefits, and a supportive work environment that values collaboration.

Benefits

25 days annual leave

Non-contributory pension and life assurance after 2 years

Private healthcare after 5 years

Subsidised onsite facilities

Early Friday finish

Share scheme equivalent

Qualifications

• Previous experience in a customer service role, ideally in a fast-paced or manufacturing environment.
• Strong written and verbal communication skills.
• Proactive and solution-focused mindset.

Responsibilities

• Act as the main point of contact for customer enquiries.
• Process and check orders accurately through internal systems.
• Manage product complaints and work closely with other departments.

Skills

Communication

Organizational Skills

Customer Focus

IT Skills

Tools

Microsoft Office

Job description

Customer Service Executive

Location: Newport
Hours: 39 hours per week, Monday to Friday (8:00am -4.30pm or 8.30-5-pm)
Hybrid Working: Fully office-based - early friday finish
Salary: Competitive, with a strong benefits package

A Great Opportunity to Join a Stable and Well-Respected Business

This is a fantastic opportunity to join a long-established, market-leading organisation within the manufacturing sector. Known for their quality products and commitment to excellent service, this business values collaboration, attention to detail, and long-term customer relationships. If you're passionate about delivering great service and want to work in a friendly, supportive environment, this could be your next career move.

We're now looking for a Customer Service Executive to join the team, supporting both UK and international customers.

What You'll Be Doing as a Customer Service Executive

You'll be at the heart of the customer journey, ensuring service excellence from order placement through to delivery.

• Acting as the main point of contact for customer enquiries, building strong relationships through clear and professional communication.

• Processing and checking orders accurately through in-house systems to ensure smooth delivery and high customer satisfaction.

• Working closely with other departments to progress orders, resolve any delivery issues, and ensure customers are kept fully informed.

• Supporting the external sales team with up-to-date product and order information to assist in ongoing sales activity.

• Managing product complaints, raising replacements or credits, and always striving to achieve a positive customer outcome.

What You'll Bring to the Team

As a Customer Service Executive, you'll bring a proactive, customer-focused approach along with excellent organisational skills.

• Previous experience in a customer service role, ideally within a fast-paced or manufacturing environment.

• Strong communication skills, both written and verbal, with a confident telephone manner.

• Good IT skills, including familiarity with Microsoft Office and internal systems.

• A proactive, solution-focused mindset and the ability to prioritise workload effectively.

• A team player who can also work independently and take ownership of their work.

What's in It for You

In addition to a supportive and welcoming working environment, you'll benefit from:

• Competitive salary

• 25 days annual leave

• Non-contributory pension and life assurance after 2 years

• Private healthcare after 5 years

• Subsidised onsite facilities

• Early friday finish
• Share scheme equivalent

• The opportunity to be part of a business that genuinely values its people