Customer Service Executive

Stonegate Group; Metropolitan Borough of Solihull; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading pub operator in Solihull is seeking a Customer Service Executive to support Managers and Tenants in placing orders and resolving queries. You will provide high-quality customer service within the office of the UK's largest pub company. Candidates should have excellent communication skills and prior customer service experience. The role includes various lifestyle perks and a focus on professional development.

Benefits

25 days of annual leave plus bank holidays

Bonus Scheme

Private Medical Insurance discounts

Dental Insurance discounts

Reward Card for discounts

Life Assurance

Early pay access

High street discounts

Discounted gym membership

Learning & Development programmes

Qualifications

• Experience in a customer service environment is required.
• Strong ability to manage multiple requests with accuracy.

Responsibilities

• Act as a point of contact for Managers, Tenants, and Publicans.
• Provide high-quality customer service to support operations.
• Collaborate with colleagues to resolve issues.

Skills

Strong communication skills

Customer service experience

Teamwork

Job description

Overview

Based at our Pub Support Centre in Solihull, the Customer Contact Centre speaks to Managers, Tenants and Publicans, assisting them with placing orders and supporting them with all queries to help them run fantastic pubs. We are looking for somebody who is a great communicator and has experience working within a customer service environment. Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues, with brands such as Slug & Lettuce, Be At One and Popworld. We are committed to creating an inclusive culture and empowering our people to thrive. This is a contract role for a Customer Service Executive until May 2026, positioned in the office environment of the world\u2019s biggest pub company.

We value development and this role will help you grow service and sales skills for future opportunities within the wider business. Stonegate supports the health, happiness and wellbeing of every team member with lifestyle perks, flexible support and mental health resources.

Responsibilities

• Act as a point of contact for Managers, Tenants and Publicans to handle orders and queries via the Customer Contact Centre.
• Provide high-quality customer service to support operations and help customers achieve their goals.
• Collaborate with colleagues to resolve issues and improve the customer experience.

Qualifications

• Strong communication skills and experience working in a customer service environment.
• Ability to work in a team and manage multiple requests with accuracy and professionalism.

Benefits

• 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
• Bonus Scheme
• Access to discounted Private Medical Insurance through Vitality
• Exclusive discounts on Dental Insurance
• Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
• Life Assurance which gives access to Help @ Hand
• Access to your pay early via Stream
• The Stonegate Xtra portal with access to a wide range of high street discounts and offers
• Discounted access to David Lloyd membership
• Award winning Learning & Development programmes to drive your career