Customer Service Executive

KD Recruitment Limited; Malton; On-site; GBP 22,000 - 27,000; Full time

Job summary

A well-established manufacturing company in Malton is seeking a Customer Service Executive to join their growing team. The role involves engaging with clients, managing order processing, and creating quotes, all within a supportive team environment. Candidates should have a solid background in customer service and strong communication skills to thrive in a fast-paced setting.

Benefits

22 days holiday + Bank holidays

Discretionary profit-related annual bonus

Pension scheme matched by employer

Death in service policy 2x salary

Onsite gym

Qualifications

• Previous experience in Customer Service/Order Processing/Sales Administration required.
• Manufacturing/Engineering/Distribution experience advantageous.
• Ability to manage workload effectively.

Responsibilities

• Answering telephone inquiries and managing email communications.
• Creating product quotes for customers.
• Liaising with production regarding dispatch dates.

Skills

Strong communication skills

Attention to detail

Computer literate

Teamwork

Tools

MS Word

Outlook

Excel

Job description

Have you worked within a Customer Service Executive or a Sales Administration role and are now looking to work for a growing business in the Malton area where you can get your teeth into a new challenge?

Have you got a good background within Customer Services and Administration with a strong attention to detail? Would you like to work for a well established small to medium sized business where you can really make a difference to the company and feel like a valued part of their order processing team?

We are working exclusively with a brilliant manufacturing business who are market leaders in their field and supply their products all over the world. Due to business growth, they are looking to recruit and additional person to be part of their Sales and Customer Service team.

What the Customer Service Executive job involves

• Working in a lovely open plan office, you will be answering the telephone and dealing with enquiries as well as managing the main email inbox.
• You will be creating quotes on products for customers across the UK and the rest of the world
• Liaising with the production department on dates for completion and dispatch.
• Updating and processing customer information on their inhouse CRM systems
• Sending samples out to customers
• Working closely with the Sales Managers and their customer Accounts
• Building rapport with customers over the phone and via email

Skills required

• Previous experience from within a Customer Service / Order Processing / Sales Administration based job
• Manufacturing / Engineering / Distribution experience would be advantageous but not essential
• Fully computer literate with MS Word, Outlook and Excel
• Strong communication skills both written and verbal to speak to customers worldwide
• A strong attention to detail and the ability to pick up new systems and processes with ease
• Able to manage your own workload and work as part of a team

Other information

• Full time working Monday to Friday 8.30 5.00 with 30 mins for lunch
• 22 days holiday + Bank holidays, increasing annually to a maximum of 26
• Car Parking available and an onsite Gym
• Discretionary profit related annual bonus
• Salary sacrifice pension scheme that is matched by the employer up to 7%
• Death in service policy 2x salary

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website www.kdrecruitment.co.uk where you will find all the information you need to know about how we will use and process your personal data.

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Job Overview

ID:

1576166

Date Posted:

Posted 2 weeks ago

Expiration Date:

19/07/2025

Location:

Malton

Competitive

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