Customer Service Executive

Nichols plc; Maidstone; On-site; GBP 22,000 - 27,000; Full time

Job summary

A beverage company in Maidstone is seeking a Customer Services Executive to act as the first point of contact for customers. Responsibilities include processing sales orders, managing inbound calls, and resolving complaints. Ideal candidates will have experience in sales and customer service, strong communication skills, and a focus on problem-solving. The role offers a range of benefits including holiday days, a pension scheme, and more.

Benefits

25 days holiday

Generous pension scheme

Annual bonus

Holiday home stays

Staff shop discounts

Qualifications

• Experience in sales and customer service in a fast-paced environment.
• Ability to follow standard operating procedures and meet service levels.
• Strong problem-solving and root cause analysis skills.

Responsibilities

• Process customer sales orders and payments via telephone and email.
• Manage inbound customer calls and emails related to sales and complaints.
• Provide troubleshooting for customer technical issues.

Skills

Sales and customer service experience

Problem-solving skills

Effective communication

Team collaboration

Organizational skills

Job description

We're Nichols plc - the home of Vimto, and there is no other business quite like ours!

We have been making life taste better since 1908. Our brand portfolio spans still, carbonated, post-mix, and frozen drinks, making us a familiar presence in supermarkets, pubs, and leisure outlets across the UK. We collaborate with leading food manufacturers to deliver a unique range of loved products.

Our rich family heritage, a relentless drive to innovate, and pride in our identity are at the core of our success.

ABOUT THE OPPORTUNITY:

We’re seeking a Customer Services Executive to join our team at the Maidstone depot. The role involves being the first point of contact for customers, handling inbound calls and emails, processing sales orders, resolving or escalating complaints, and troubleshooting technical issues or forwarding them to technical support when necessary.

This is a fantastic opportunity to contribute to our Vimto journey and help us ‘Make Life Taste Better’ for everyone!

YOUR ROLE WILL INCLUDE:

• Processing customer sales orders and payments promptly and accurately via telephone, email, or online.
• Making outbound sales calls to generate customer orders as per the schedule.
• Managing inbound customer calls and emails to identify actions related to sales, complaints, or technical support.
• Managing daily inbound email inbox and voicemails.
• Providing initial troubleshooting for customer technical issues and directing unresolved issues to technical support.
• Allocating reactive maintenance activities in collaboration with technical teams.
• Ensuring compliance with mandatory training and actively managing personal development.

YOU WILL HAVE EXPERIENCE IN:

• Sales and customer service in a fast-paced environment.
• Working as part of a team to meet service levels and objectives.
• Following standard operating procedures.
• Responding to customer needs with professionalism.
• Problem-solving and root cause analysis.
• Effective oral and written communication.
• Understanding operational legal compliance and governance frameworks.

YOU WILL ALSO BE:

• An organized individual capable of managing workload and setting goals.
• Resilient, motivated, and passionate.
• Flexible and open to change.
• Focused on continuous improvement and best practices.
• Reliable and detail-oriented.
• Authentic, approachable, and honest.

BENEFITS OF WORKING WITH US:

We offer a range of benefits, including:

• 25 days holiday (plus options to buy extra).
• Generous pension scheme.
• Annual bonus.
• Save as you Earn Share Scheme.
• Private medical cover option.

ADDITIONAL PERKS:

• Holiday home stays.
• Your birthday off.
• One day annually to volunteer in the community.
• Free drinks at our sites.
• Staff shop discounts.

Join us and #findyourdifferent.

We are committed to diversity and inclusion, continually learning how to build more inclusive teams, bringing together different experiences and perspectives.

Any job offer is subject to the right to work in the UK. We are unable to sponsor visas.