Customer Service Executive

Recruitment Avenue; London, London; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to join their front-line team in London. This role involves providing exceptional support to customers via phone, email, and web chat, helping them navigate their vehicle finance and rental agreements. You will be instrumental in resolving inquiries, managing customer communications, and ensuring a smooth experience for clients who may be new to vehicle ownership. If you are a friendly and hardworking individual with a passion for helping others, this is a fantastic opportunity to grow within a supportive environment.

Qualifications

• Strong communication skills are essential for assisting customers effectively.
• Attention to detail is crucial for accurate data entry and issue resolution.

Responsibilities

• Provide telephone and email support to customers regarding their vehicles.
• Resolve customer issues promptly and maintain accurate records.

Skills

Good communication skills

Attention to detail

Time management

Multi-tasking

Friendly personality

Job description

Job Title:Customer Service Executive

Location:London

Salary:£20k – £24k basic

Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company.

In the role of Customer Service Executive, you will form part of the front-line customer service team, providing telephone and email support to the customer base (plus web chat when its implemented).

Our client helps people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car.

Responsibilities:

• Answering incoming calls and helping customers with queries about their vehicle, hire or contract.
• Responding to incoming emails and customer web chat.
• Resolving customer issues on first response or creating cases for other staff members to resolve.
• Making outbound calls to customers to organise scheduled vehicle servicing and licence renewals.
• Communicating to customers around active insurance claims.
• General data entry keeping our fleet management and customer systems up to date.
• General office administration to include doing our weekly Amazon food and drink order, any stationary orders etc.

Requirements:

• Hard Working
• A friendly personality
• Good communication skills via email, phone, text, etc.
• Strong attention to detail
• Enjoy contributing to the team and growing with our company
• A good communicator, patient, understanding and genuinely enjoys helping customers.
• Good time management and multi-tasking skills.
• Happy to work under pressure