Customer Service Executive

Harrison Scott Associates; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A market leading company is seeking an Account Executive to oversee large, blue-chip projects. The role requires careful project management from initial brief through to installation, ensuring top-notch communication and customer service. Ideal candidates will have account handling experience, a proactive mindset, and a dedication to client satisfaction.

Qualifications

• Experience in account handling required.
• Proactive and positive attitude essential.
• Dedication to customer service and team motivation.

Responsibilities

• Manage portfolio of large projects from brief to delivery.
• Liaise with internal and external stakeholders.
• Ensure timely and efficient information flow for project delivery.

Skills

Client Management

Project Management

Communication

Job description

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We have an excellent opportunity for an Account Executive looking to work for a market leading company where you will oversee a portfolio of large, blue chip projects and play a pivotal part in their visual communications world-wide.
You will be responsible for the planning, execution and production/project management of clients’ work from brief to delivery/installation. You will not only be the ‘eyes and ears’ of the client throughout the workflow, but will also be responsible for instructing each department clearly of the client’s requirements from initial brief and planning through to shipment, ensuring projects are executed in line with the client’s expectations, on time, complete and ready for invoicing.
As Account Executive, you will liaise internally and externally across different departments, with other group sites and external suppliers, whilst managing the flow of information to ensure timely and efficient delivery / install for their customers, to their exact requirements, maximising margin and delivering exceptional customer service.
We are looking for someone who is proactive and demonstrates a positive attitude and ‘can do’ approach, motivating not only yourself, but team members too. You must show a real dedication to putting the client first, engendering a sincere approach; giving Clients a real sense that nothing is too much trouble and everything is delivered with genuine care and attention.
Applicants must have experience in account handling and can be from any sector of the printing industry.

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