Customer Service Executive

Recruit4staff LTD; Liverpool City Region; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to enhance their team. This role involves managing customer enquiries for holidaymakers, ensuring excellent service, and resolving complaints efficiently. The ideal candidate will have prior experience in the travel industry and possess strong communication skills. With a commitment to employee satisfaction, the company offers a permanent position with a competitive salary and a range of benefits, including pension plans and employee discounts. This is a fantastic opportunity for those looking to make a positive impact in customer relations within a dynamic environment.

Benefits

Pension

22 Days Holiday

Enhanced Pension

Maternity & Paternity Leave

Social Events

Employee Discounts

Life Insurance

Qualifications

• Experience in customer services within the travel industry is essential.
• Strong communication skills and ability to manage complaints effectively.

Responsibilities

• Manage customer enquiries and provide resolutions in line with policies.
• Liaise with hoteliers and investigate complaints to support resolutions.

Skills

Customer Service

Communication Skills

Case Management

Complaint Management

Travel Industry Experience

Job description

Recruit4staff are proud to be representing their client, a leading Holiday Company in their search for a Customer Service Executive to work based in the offices in Chester.

For the successful Customer Service Executive, our client is offering:

1. Salary up to £23,809.50 per annum
2. Monday - Sunday (37.5 hours) Rota is 5 days out of 7, 9am to 5.30pm
3. Permanent Position
4. Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance

The role - Customer Service Executive:

1. Responsible for managing customer enquiries who are on holiday (in-resort)
2. Manage individual queries and provide resolutions in line with company policies
3. Investigate complaints
4. Liaise with hoteliers to support resolutions in-resort
5. Providing excellent customer service
6. Prioritise escalations

What our client is looking for in Customer Service Executive:

1. Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL
2. Strong communication
3. Case Management / Complaint Management Experience - ESSENTIAL
4. Able to cope well in pressured environments
5. Reactive in nature

Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive

Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.