Customer Service Executive

Arnold Clark Group; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automobile retailer in Liverpool is seeking a Customer Service Executive. You will create outstanding customer experiences during the Click & Collect process and assist customers with car purchases. The ideal candidate will have strong people skills, attention to detail, and the ability to take ownership of customer interactions. This role offers competitive pay and performance-related bonuses, along with ample training and development opportunities.

Benefits

£24,500 + performance-related bonus

33 days' annual leave

Flexible working hours

Generous employee discounts

Private health care and sick pay cover

Maternity and paternity packages

Qualifications

• Energy and enthusiasm with great people skills.
• Good attention to detail when handling documentation.
• A confident communicator with a positive attitude.
• Willing to learn to ensure customers have a great experience.
• Ability to take ownership of situations from start to finish.

Responsibilities

• Completing handovers and purchases for Click & Collect service.
• Preparing documentation for handovers.
• Encouraging customers to share experiences on social media.
• Helping customers familiarize themselves with their new vehicle.
• Providing information and assistance as needed.

Skills

People skills

Attention to detail

Confident communication

Problem-solving

Initiative

Ownership

Education

Full UK driving licence

Job description

We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Liverpool Click & Collect branch and help customers get excited about our products.

We offer:

• £24,500 + performance-related bonus of up to £7,800 per annum
• 33 days’ annual leave
• Flexible working hours
• Generous employee discounts
• Private health care and sick pay cover
• Maternity and paternity packages

Hours

You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week)

About the role

Passionate about cars? Great. Passionate about customer service? Even better.

As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car.

This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.

Essential Skills

• Full of energy and enthusiasm, with great people skills
• Good attention to detail when handling documentation
• A confident communicator who understands that a positive attitude gets great results
• Willing to learn and work with our branch network to ensure our customers have a great experience
• The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
• A full UK driving licence
• Happy working on your own initiative, to problem solve and maximise handovers and purchases
• Ability to take ownership of situations all the way through to resolution

Day-to-day duties

• Completing the handover and purchase of cars for our Click & Collect service
• Preparing handovers for the day ahead
• Arranging all documentation prior to handover to make sure the process goes smoothly for customers
• Encouraging customers to share their experiences on social media
• Helping the customer familiarise themselves with their new vehicle
• Helping customers sell their car through ourSell Your Car service
• Learning about different vehicles and manufacturers
• Providing relevant information and being there for our customers when assistance is required

You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more aboutLife at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.