Customer Service Executive

Page Personnel; Leeds; Hybrid; GBP 24,000; Full time

Job summary

A prestigious legal business based in Leeds is seeking an experienced Customer Service Executive for a permanent role in their conveyancing department. This position offers excellent career growth opportunities, a supportive team culture, and involves managing client transactions with a strong emphasis on customer service and attention to detail.

Benefits

Excellent training and support

Structured career progression

Hybrid working options

Benefits package

Supportive team and positive culture

Qualifications

• Experience in customer service, ideally in a regulated environment.
• Ability to meet targets and deadlines.
• Strong attention to detail and organizational skills.

Responsibilities

• Manage a caseload of sale and purchase transactions.
• Collaborate with estate agents, solicitors, and mortgage lenders.
• Handle inquiries via phone and email.

Skills

Customer Service

Attention to Detail

Organizational Skills

Team Player

Job description

About Our Client

We are seeking an experienced Customer Service Executive, preferably with experience in a regulated environment, to join a prestigious legal business in Leeds on a permanent basis. The role involves working in the conveyancing department, assisting customers and third parties. This is an excellent opportunity for someone passionate about client experience and career growth.

Job Description

As a Customer Service Executive, you will manage a caseload of sale and purchase transactions in their early stages, ensuring cases are passed to the legal team promptly with all necessary information. You will follow up on documentation required from clients and third parties, handle inquiries via phone and email, and provide high-quality service. The role involves close collaboration with estate agents, solicitors, and mortgage lenders to keep all parties updated and confirm details.

The Successful Applicant

Previous customer service experience, ideally in a regulated environment. Exceptional customer service skills and a passion for delivering excellent client experiences. Ability to work in a busy environment, meet targets and deadlines. Strong attention to detail and organizational skills. A team player.

What's on Offer

- Salary of £23,810

- Reputable law firm in central Leeds

- Excellent training and support

- Structured career progression

- Benefits package

- No shift work or weekends

- Hybrid working options

- Supportive team and positive culture

- Immediate interview availability