Customer Service Executive

Eco-watch Limited; Ilkeston; On-site; GBP 27,000; Full time

Job summary

A growing company in Ilkeston seeks a dedicated Customer Service Administrator to coordinate customer service operations. The role involves managing communications with various teams, ensuring quality delivery to customers, and requires strong customer service skills combined with a positive attitude. You will have opportunities for growth and development in a supportive environment.

Benefits

Additional leave

Casual dress

Company events

Cycle to work scheme

Discounted or free food

Employee discount

Housing allowance

Life insurance

Referral programme

Store discount

Qualifications

• Experience in a call center environment preferred.
• Must have good IT skills and positive can-do attitude.
• Desire to learn new skills is essential.

Responsibilities

• Coordinate customer service administration and manage day-to-day duties.
• Liaise with teams for ETAs and re-deliveries.
• Handle customer queries and complaints efficiently.

Skills

Customer service

IT Skills

Positive attitude

Desire to learn

Job description

About Creed

Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a two star status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

Role Details

The day to day duties of the role are to co-ordinate and manage the customer service administration.

Some Responsibilities Of The Role Include

• To liaise with the Telesales and Transport teams to organise ETAs and re-deliveries, utilising Pro-Track
• Calling customers with late route information and updating Vecta
• Calling priority customers to ensure that we are delivering quality
• Liaising with Inventory and calling customers from NATOPs report (capturing sales where possible)
• Dealing with Customer ad-hoc queries and complaints
• Attend Service circle with data from previous days activities
• Complete credit/collection requests and liaise with the relevant people
• Manage the priority accounts for own depot. Daily report and follow up calls
• Establish and maintain good working relationships with internal and external customers, including suppliers.
  
  

The Ideal Candidate

We're looking for someone with a strong desire to make a difference and go above and beyond for our customers.

It Is Essential That You Have The Following

• Positive can do attitude
• Desire to learn new skills
• Excellent customer service skills
• Friendly positive attitude
• Good IT Skills
  
  

Experience working within a call centre environment

The ideal candidate will have the flexibility to work paid overtime in line with the business needs.

If you think you have what it takes to succeed then click "Apply Now" below to share your C.V and a covering note explaining why you think you would be a great fit for this position.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.

Job Types: Full-time, Permanent

Pay: £26,208.00 per year

Benefits

• Additional leave
• Casual dress
• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Housing allowance
• Life insurance
• Referral programme
• Store discount
  
  

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
  
  

Experience

• Customer service: 1 year (preferred)
• Contact Centre: 1 year (preferred)
  
  

Work Authorisation

• United Kingdom (required)
  
  

Work Location: In person

Reference ID: CIL067

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