Customer Service Executive

Dynamite Recruitment Solutions Ltd; Hurn; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading company is seeking a Customer Service Executive/Claims Handler to join their Claims team. The role involves managing insurance claims, ensuring customer support, and handling correspondence. A focus on empathy and communication skills is essential for success in this position, with development opportunities available. Starting salary of £26,210 with potential for growth.

Benefits

Free on-site parking

Free Health Cash Plan

Consistent development and growth opportunities

Discount on home and motor insurance

Free annual travel insurance

Annual Bonus scheme

Fully equipped gym

Hybrid working options

Qualifications

• Previous experience in customer service (retail, hospitality, call centre, etc.).
• Comfortable navigating computer systems.
• High levels of personal resilience and adaptability.

Responsibilities

• Manage insurance claims from initial contact to completion.
• Assess claims in line with policy terms and pay valid claims quickly.
• Liaise with customers and third parties regarding inquiries and claims.

Skills

Verbal communication

Written communication

Multi-tasking

Empathy

Attention to detail

Job description

Customer Service Executive/Claims Handler

Location: Christchurch - hybrid options available after probation.

Salary: £26,210 starting salary, with an opportunity for this to rise to over £30,300.

Benefits include:

• Free on-site parking
• Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
• Consistent development and growth opportunities.
• Consistent salary increases.
• Free annual travel insurance (subject to qualifying criteria)
• Discount on your home and motor insurance.
• Salary supplements for using an additional language.
• Annual Bonus scheme of approx. 5%
• Fully equipped gym and other social club facilities.
• Hybrid working.

Start date: July 2025
Hours:FULL TIMEhours, working on a rota basis.
Monday to Friday between the hours of 8AM-6.15PM.
(1 in 6) Saturdays between the hours of 8AM-4.30PM.

Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis.

As a Customer Service Executive/Claims Handler you will be responsible for the following tasks...

• Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims.
• Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion.
• Ensure all relevant information is captured and updated on the system for each customer.
• Accurately assess claims in line with policy terms and conditions.
• Pay valid claims quickly without unnecessary delay.
• Ensure customers who aren't covered are informed at the first opportunity.
• Assess and raise awareness of any fraudulent activity.
• To empathise with customers and ensure that you are there to support them at a very challenging time.
• Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
• Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible.
• Ensure all documentation relating to a case is attained and uploaded both timely and accurately.
• Input data to a claims management system with a high level of accuracy.

The ideal Customer Service Executive/Claims Handler will have...

• Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc...)
• High levels of personal resilience.
• Must be able to multi-task.
• First-class verbal and written communication skills
• Must be comfortable with navigating computer systems (full training will be given)
• High levels of pro-activity; good organisation and planning skills
• Great team player.
• An ability to stay calm, confident and focussed while handling high numbers of incoming calls.
• The ability to reassure others and display high levels of empathy.
• Competent at using complex computer systems.
• Numerate and able to understand and process information quickly.
• Literate with the ability to tailor communication suitable for the appropriate audience.
• High levels of attention to detail.

To be considered please submit your CV as soon as possible, or call Sabrina on 02392 455422.