Customer Service Executive/Claims Handler
Location: Christchurch - hybrid options available after probation.
Salary: £26,210 starting salary, with an opportunity for this to rise to over £30,300.
Benefits include:
- Free on-site parking
- Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
- Consistent development and growth opportunities.
- Consistent salary increases.
- Free annual travel insurance (subject to qualifying criteria)
- Discount on your home and motor insurance.
- Salary supplements for using an additional language.
- Annual Bonus scheme of approx. 5%
- Fully equipped gym and other social club facilities.
- Hybrid working.
Start date: July 2025Hours:
FULL TIMEhours, working on a rota basis.
Monday to Friday between the hours of 8AM-6.15PM.
(1 in 6) Saturdays between the hours of 8AM-4.30PM.
Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis.As a Customer Service Executive/Claims Handler you will be responsible for the following tasks...- Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims.
- Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion.
- Ensure all relevant information is captured and updated on the system for each customer.
- Accurately assess claims in line with policy terms and conditions.
- Pay valid claims quickly without unnecessary delay.
- Ensure customers who aren't covered are informed at the first opportunity.
- Assess and raise awareness of any fraudulent activity.
- To empathise with customers and ensure that you are there to support them at a very challenging time.
- Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
- Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible.
- Ensure all documentation relating to a case is attained and uploaded both timely and accurately.
- Input data to a claims management system with a high level of accuracy.
The ideal Customer Service Executive/Claims Handler will have...- Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc...)
- High levels of personal resilience.
- Must be able to multi-task.
- First-class verbal and written communication skills
- Must be comfortable with navigating computer systems (full training will be given)
- High levels of pro-activity; good organisation and planning skills
- Great team player.
- An ability to stay calm, confident and focussed while handling high numbers of incoming calls.
- The ability to reassure others and display high levels of empathy.
- Competent at using complex computer systems.
- Numerate and able to understand and process information quickly.
- Literate with the ability to tailor communication suitable for the appropriate audience.
- High levels of attention to detail.
To be considered please submit your CV as soon as possible, or call Sabrina on 02392 455422.