Customer Service Executive

Austin Fraser; Hereford; On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Executive to join their dynamic team. In this full-time, office-based role, you will thrive in a fast-paced environment, managing customer inquiries and processing orders while building lasting relationships. The company prides itself on its supportive culture and offers excellent career progression opportunities. If you enjoy problem-solving and providing exceptional service, this is the perfect chance to grow your career in a collaborative setting. Join a team that values its employees and make a difference today!

Benefits

Bonus

Free Lunch & Refreshments

Private Medical Insurance

Free Parking

Qualifications

• Proven experience in a customer service or support role.
• Excellent phone etiquette and active listening skills.

Responsibilities

• Managing a busy inbox and processing sales orders and queries.
• Handling customer enquiries via phone, email, and live chat.
• Building strong relationships with customers and exceeding expectations.

Skills

Customer Service Experience

Problem-Solving

Communication Skills

Multitasking

Time Management

Job description

Description

Salary: £32,500
Hours: Monday - Friday, 08:30 - 17:00 (No weekends)
Location: Hereford (Office-based, Full-Time, Permanent)

Benefits: Bonus, Free Lunch & Refreshments, Private Medical Insurance, Free Parking

The Opportunity

Are you passionate about delivering exceptional customer service in a fast-paced, rewarding environment? We're looking for a Customer Service Executive to join a dynamic and friendly team in a well-established SME business that supplies essential products to the care industry.

This role is perfect for someone who thrives on managing multiple tasks, solving customer queries efficiently, and building lasting relationships. With a fantastic work culture, supportive leadership, and plenty of room for progression, this is a great opportunity to grow your career in a collaborative and customer-focused setting.

What You'll Be Doing

1. Managing a busy inbox and processing sales orders, quotations, and queries
2. Handling customer enquiries via phone, email, and live chat (with a target to answer 90% of calls within 2 seconds!)
3. Building strong relationships with customers, going the extra mile to exceed expectations
4. Identifying client needs and spotting opportunities to upsell products
5. Ensuring all communications are professional and on-brand
6. Collaborating with Account Managers and internal teams to improve the customer experience
7. Providing solutions to customer challenges and following up to ensure resolution
8. Keeping accurate records of client interactions and maintaining account details

Requirements

What We're Looking For

1. Proven experience in a customer service or support role
2. A positive, problem-solving mindset with a proactive approach
3. Excellent phone etiquette and active listening skills
4. Ability to multitask, prioritise, and manage time effectively
5. A team player with strong communication and collaboration skills
6. Adaptability and a willingness to support colleagues when needed
7. A sense of humour and a friendly, approachable attitude

This is an exciting chance to be part of a company that truly values its employees, offering a fantastic workplace culture and long-term career prospects. If you're ready to make a difference in a customer-focused role, apply today.