Customer Service Executive

SRM Recruitment; Hatfield; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading recruitment company is seeking a customer-focused professional in Hatfield for a full-time role. This position involves managing customer queries, providing administrative support, and maintaining relationships to ensure exceptional service. Ideal candidates will have experience in customer service or sales and possess strong communication and problem-solving skills.

Qualifications

• Proven experience in customer service or sales role, ideally in a contact centre.
• Confident communicator who can cross-sell and up-sell.
• Strong ability to build rapport and effective communication skills.

Responsibilities

• Managing inbound customer service calls and emails efficiently.
• Setting up new customer profiles and advising on product ranges.
• Maintaining strong relationships with key stakeholders.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Job description

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same?

This role is perfect for someone who enjoys speaking with customers, handling inbound and outbound calls, and building relationships while ensuring a seamless experience from start to finish.

• Hatfield
• Office based role
• Full Time: 37.5 Hours per week.

What You’ll Be Doing:

• Managing inbound customer service calls and emails, ensuring queries are handled efficiently.
• Setting up new customer profiles, updating customer details and advising customers of new product ranges
• Contacting new customers who have enquired about the service to run through product options
• Handling customer queries professionally and in line with company procedures.
• Providing administrative support, including issuing customer documents and managing email communications.
• Maintaining strong relationships with key stakeholders, ensuring a high level of service.

What We’re Looking For:

• Proven experience in acustomer service or salesrole, ideally within acontact centre environment.
• A confident communicator who can identify opportunities to cross-sell and up-sell
• Ability to build rapport quickly and communicate effectively, both verbally and in writing.
• Strong problem-solving skills and a proactive approach to customer queries.
• Excellent attention to detail and ability to manage multiple tasks.

This vacancy is being advertised bySRM Recruitment- Welwyn Garden City office.

If you are interested in this role or looking for something similar, please contact our Senior ConsultantLizzie Burgessdirectly for a confidential discussion.

Our Welwyn Garden City team specialise in permanent, temporary & contract recruitment in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support and Procurement & Supply Chain.