Customer Service Executive

Goodnus; Harlow; On-site; GBP 20,000 - 30,000; Full time

Job summary

A rapidly expanding company in Harlow seeks a Customer Services Executive to manage orders and resolve customer queries. The ideal candidate should have over 1 year of customer service experience and strong communication skills. This full-time position offers the opportunity to contribute to a sustainably-focused business, Monday to Friday.

Qualifications

• Minimum of 1 years Customer Services experience.
• Excellent verbal and written communication skills.
• Strong attention to detail required.

Responsibilities

• Prioritise and process customer orders and requests.
• Investigate and resolve customer queries efficiently.
• Develop detailed knowledge of all products and services.

Skills

Customer Services experience

Excellent verbal and written communication skills

Strong attention to detail

Ability to multi-task

Energetic, confident team player

Education

GCSE Level 5 or above in English and Maths

Job description

Overview

Customer Services Executive – Based in Harlow – Full time, Permanent – 40 hours per week (Monday to Friday).

About Us

goodnus is an independent, yet rapidly expanding business that helps create happy and productive working environments, by sourcing and reliably supplying a variety of products such as coffee, fresh fruit, snack boxes, milk and alternatives to some of London's most iconic brands and office buildings.

As a sustainably focussed company, we believe that limiting the impact on the environment should be a leading consideration when making any business decision and actively encourage our customers to adopt a similar mentality, when it comes to purchasing food and drink that\'s consumed within the office.

We achieve this in a number of ways, such as striving to work with local suppliers that use sustainable production and packaging processes or signing-up customers to our inventory management and replenishment service, which minimises waste, or simply by helping our customers to consolidate their orders to reduce food mile emissions.

Responsibilities

• Prioritise and process customer orders and requests submitted by telephone or email, whilst managing your day-to-day workload.
• Investigate and resolve customer queries quickly and efficiently, whilst being patient and supportive at all times.
• Develop a detailed knowledge of all products and services offered, so that you can proactively support both new and existing customers.
• Ensure that customer information is accurate and updated regularly within our CRM.
• Keep confidential records and financial information private and secure.
• Communicate effectively when liaising with customers, partners, and internal teams such as delivery, procurement and operations.

Essential Skills and Qualifications

• Minimum of 1 years Customer Services experience
• GCSE Level 5 or above in English and Maths
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to multi task
• Energetic, confident and a credible team player

To apply, please send your CV