Customer Service Executive

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Greater Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the aviation sector is seeking a Customer Support Executive to facilitate office and workshop operations. This permanent position is vital for ensuring customer order progression from quotation to delivery, offering a range of responsibilities from order coordination to invoicing. Candidates should possess strong organizational traits and experience in office administration, ideally within the aviation or technical industries.

Qualifications

• Experience in office administration and production or planning environments.
• Experience in Aviation or technical settings preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Coordinate and track customer order progress with the Workshop Manager.
• Prepare and manage cost quotations and purchase orders.
• Produce and update weekly customer status reports.

Skills

Organizational skills

Multitasking

Customer communication

Attention to detail

Tools

MS Office

Job description

On behalf of our client, we are looking for a Customer Support Executive to join them on a permanent basis. This is a pivotal role that supports both office operations and workshop production planning, ensuring efficient progression of customer orders from initial quote through to delivery and invoicing.

Role: Customer Support Executive
Pay: On Application
Location: Greater Manchester
Hours: Monday - Friday 8:00 - 16:00
Status: Permanent

Key Responsibilities

• Coordinate and track customer order progress in collaboration with the Workshop Manager
• Prepare and manage cost quotations for customers
• Raise and manage purchase orders with suppliers
• Produce and update weekly customer status reports
• Generate and manage customer invoices
• Monitor and progress customer orders through internal systems
• Process and manage warranty-related orders
• Provide general administrative and coordination support to ensure customer satisfaction

Experience

• Experience in office administration and production or planning environments
• Experience in Aviation or in a technical or manufacturing/engineering setting
• Strong organisational and multitasking skills
• Confident with managing customer and supplier communication
• Competent in using MS Office and business systems for data entry and reporting
• Good attention to detail and a proactive approach to task completion

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation

Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants.

" on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the tag at anytime! Thank you for your follow!"