Customer Service Executive

ABOUT US:

With over 50 years of industry expertise, StowAg offers an extensive and continually expanding portfolio of more than 20,000 products designed for farmers, agricultural contractors, estate managers, and landowners. Our comprehensive services encompass expert advice, tailored solutions, and animal health support, in addition to strategic guidance for agricultural businesses throughout the UK. Our dedicated team is committed to delivering exceptional customer service by going above and beyond, maintaining a positive attitude in all situations, and genuinely prioritising the best experience for our customers.

ROLE SUMMARY:

We are seeking a proactive individual to join our successful sales team. The ideal candidate will possess strong interpersonal communication and effective problem-solving skills. Responsibilities include providing exemplary sales and customer service support to clients through telephone, email, and live chat interactions.

ROLE RESPONSIBILITIES:

• Prioritise and process customer orders and inquiries received via telephone, email, or live chat.
• Investigate and resolve customer complaints efficiently and with patience, assisting customers with issues such as late deliveries, incorrect orders, or faulty products.
• Maintain comprehensive and accurate customer service records.
• Ensure the confidentiality and security of sensitive records and financial information.
• Learn how to use database systems and technology to deliver great customer care.
• Collaborate with the wider sales team to achieve positive sales outcomes for the company.
• Assist customers in online registration and order processing as needed.
• Monitor product availability for customer orders and proactively manage stock replenishment to fulfill customer needs.
• Communicate with customers regarding their orders, including any delays or modifications in delivery schedules.

WORKING HOURS:

08:00 - 17:00 (45-minute break) Monday - Friday

BENEFITS:

• 30 days of annual leave (includes bank holidays)
• Volunteer Leave
• Bereavement Leave
• Dependency Leave
• Maternity/Paternity Leave
• Store Discount
• Growth by sharing annual bonus
• Free lunch on pay day
• Corporate clothing
• Yearly paid eye tests