Customer Service Executive

Chiltern Recruitment Ltd; Forty Green; On-site; GBP 25,000 - 35,000; Full time

Job summary

A Beaconsfield-based office environment solutions provider is hiring a Customer Services Executive to manage the post-sale journey. The role entails order coordination, client interaction, and process optimization within a supportive team structure. Be part of a growing, design-focused organization that values your input.

Qualifications

• 2-3 years’ experience in operations, logistics, or customer-facing roles.
• Experience in supply chain coordination is beneficial.

Responsibilities

• Oversee order scheduling and delivery coordination.
• Act as the liaison between internal teams, suppliers, and logistics partners.
• Address delivery issues and client concerns with empathy.

Skills

Organisational skills

Multitasking

Professional communication

Proactive mindset

Digital tools proficiency

Job description

A Beaconsfield-based provider of office environment solutions is seeking an organised and proactive Customer Services Executive. This full-time, on-site role offers a competitive salary based on experience and the opportunity to support a growing, design-driven business.

About the Employer
This company delivers tailored solutions to businesses seeking enhanced workspace functionality and efficiency. They operate closely with design professionals, production teams and client stakeholders to deliver high-quality installations and services across Europe and the UK.

As Customer Services Executive, you will manage the entire post-sale journey, ensuring seamless order processing, coordination, delivery, and aftercare.

Key Responsibilities

Oversee order scheduling and delivery coordination.
Act as the liaison between internal teams, suppliers and logistics partners.
Address delivery issues, damages, or client concerns with promptness and empathy.
Keep CRM and tracking systems fully updated with real-time progress.
Help refine and optimise internal processes as the business expands.

What You’ll Bring

2–3 years’ experience in operations, logistics, or customer-facing roles, ideally within interiors, product delivery, or services.
Strong organisational and multitasking skills under pressure.
Clear, professional communication, both written and verbal.
A proactive mindset, anticipating and acting on issues before they escalate.
Comfortable with digital tools (CRM platforms).
Experience in supply chain coordination is beneficial.

Why Apply?

Be part of a dynamic, design-focused organisation.
Work collaboratively in a supportive, flat-structure environment.
Influence real change as your ideas contribute directly to operational improvements.