Customer Service Executive

JR United Kingdom; Exeter; On-site; GBP 32,000; Full time

Job summary

A leading not-for-profit organization is seeking a Customer Service Executive to deliver exceptional support to healthcare professionals. The role requires excellent communication skills and the ability to handle detailed inquiries, working effectively within a dynamic contact centre environment while providing the highest level of service with empathy and professionalism.

Benefits

Annual leave 22 days plus Bank Holidays

Private medical insurance

Season ticket loan scheme

Enhanced maternity and paternity pay

Contributory Pension Scheme

Group Income protection insurance

Company sick pay

Employee assistance programme

Holiday purchase scheme

Qualifications

• Experience in contact centre/customer service is essential.
• Interest in supporting UK medical and dental professions.

Responsibilities

• Provide expert support to members of the medical and dental professions.
• Deliver a warm and accurate service.

Skills

Excellent verbal and written communication

Ability to absorb complex information

High emotional intelligence

Exceptional listening skills

Attention to detail

Problem-solving skills

Resilience

Self-motivation

Teamwork

Openness to feedback

Job description

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Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3-5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days)

Full Time, Permanent

Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential

Our client is a not-for-profit, member-owned entity supporting healthcare professionals across the UK. They are hiring a Customer Service Executive.

Overview

They seek exceptional individuals for their contact centre, providing expert support to members of the medical and dental professions.

Their members range from medical students to senior consultants, requiring an efficient, accurate, and professional service that is warm and empathetic.

Key skills include:

• Excellent verbal and written communication, including grammar and spelling
• Ability to absorb, retain, and apply complex information
• High emotional intelligence with empathy, tact, and professionalism
• Exceptional listening skills and responsiveness
• Attention to detail and accuracy
• Problem-solving and critical thinking skills
• Resilience and ability to work under pressure
• Self-motivation and commitment to self-development
• Teamwork and positive contribution to a collaborative culture
• Openness to feedback and learning
• Interest in supporting UK medical and dental professions
• Professional behavior and conduct in a structured environment

To apply, please send your CV.

Due to high application volume, only successful applicants will be contacted. If you do not hear within 10 working days, consider your application unsuccessful.

Membership Bespoke acts as a recruitment agency for this role and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

With over 10 years of experience, Membership Bespoke provides tailored recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.