Customer Service Executive

Silver Planet Group; England; On-site; GBP 26,000 - 28,000; Full time

Job summary

A market leader in its sector is seeking a Customer Service Executive to deliver exceptional service and support internal sales operations. This role is fully office-based near Slough, offering a salary of £26,000 to £28,000 and additional benefits. The successful candidate will work within a friendly team and engage with clients via phone and email, ensuring high-quality service and addressing customer inquiries effectively.

Qualifications

• Experience in providing high-quality customer service.
• Excellent communication skills, both written and verbal.
• Strong administrative capabilities and attention to detail.

Responsibilities

• Engage with clients to deliver exceptional service.
• Raise quotes for customers through IT systems.
• Investigate and resolve customer complaints.

Skills

Customer service experience

Excellent written and verbal communication skills

Attention to detail

Strong administrative skills

Problem-solving skills

Time management

Ability to work under pressure

Teamwork abilities

Tools

Microsoft Office

Job description

An exciting opportunity has arisen for an enthusiastic Customer Service Executive to join our successful client, a market leader in its sector. The successful candidate will be responsible for delivering exceptional customer service to an established client base and will work within a small and friendly team to support the Office Manager with all aspects of internal sales and customer operations.

£26,000 to £28,000 depending on experience, plus additional benefits. Monday to Friday 8.30am - 5pm. Fully office-based near Slough. Please note you must be a driver due to the location. Parking on-site.

Key Responsibilities

• Engaging with clients and delivering high-quality service via phone and email.
• Raising quotes on IT systems for new and existing customers.
• Investigating and resolving customer complaints and queries.
• Maintaining and building strong colleague and client relationships.
• Speaking to and building relationships with key suppliers.
• Chasing suppliers for product lead times.
• Ensuring IT systems are up to date and maintained.
• Proactively keeping on top of incoming customer emails/orders and following up where action is required.

Key Skills

• Customer service experience.
• Excellent written and verbal communication skills.
• Keen attention to detail.
• Strong administrative skills with experience in all Microsoft Office applications.
• Ability to work independently or in a team environment with troubleshooting and problem-solving skills.
• Motivated and practical individual.
• Ability to work within a small team.
• Able to work under pressure and to deadlines.
• Eagerness to learn and develop.
• Excellent time management.
• Competitive and driven.
• Other duties as required.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.