Customer Service Executive

JR United Kingdom; England; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in the Automotive sector is seeking a Junior Supply Chain / Customer Service Advisor to join their dynamic team. This hybrid role offers the chance to learn and develop essential end-to-end supply chain skills while contributing to a high-performing culture. You will be responsible for managing customer interactions, processing orders, and supporting sales initiatives. If you are passionate about customer service and eager to grow in a collaborative environment, this opportunity is perfect for you. Join a team that values excellence and customer satisfaction.

Qualifications

• Strong customer service skills with a focus on communication and sales.
• Ability to handle multiple tasks and maintain high standards of care.

Responsibilities

• Handle inbound calls, faxes, and emails per service level agreements.
• Process customer orders accurately and provide support to the Supply Chain.
• Maximize sales opportunities through proactive customer engagement.

Skills

Customer Service

Communication Skills

Sales Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

I am partnering with a leading brand within the Automotive industry who are looking for a Junior Supply Chain / Customer Service Advisor to join their high-performing and successful Supply Chain department.

The role comes with an opportunity to learn, develop, and be part of a well-established team, high-performing culture, and exposure to learning end-to-end supply chain skills.

The role is hybrid with 3 days per week in the office.

If you are looking for a role where you can learn and progress and you have a passion and enthusiasm to be part of a high-performing culture, then please apply.

Responsibilities:

• To receive and handle all inbound calls, faxes & emails as per service level agreement.
• To receive and process customer orders accurately and efficiently.
• To provide assistance and support to the Supply Chain as and when required.
• To be involved in ‘selling-in’ promotions and incentives relating to pro-active sales.
• Provide ad-hoc telemarketing support.
• To proactively make calls to customers as required.
• To maximise all sales opportunities by pro-actively offering alternatives and up-selling.
• Achievement of team and individual KPI’s.
• To gain an understanding of the Company’s sales strategy and pricing policy.
• To develop and maintain a close working relationship with customers, both internally and externally.
• To display a high standard of Customer Care and adhere to and promote the company quality standards at all times.
• To be involved in regular product knowledge updates to learn features and benefits to enable effective selling.
• To ensure the allocation of stock is managed as per company standards.
• To understand functions of departments to enable effective management of all calls.
• To continually ensure that all Supply Chain processes relate to improved levels of customer service.