Customer Service Executive

Smart IT Group; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a leading company, Smart IT Group, as a Customer Service Executive. Enjoy weekends off, competitive salary, and excellent training opportunities, all while being part of an innovative team in the IT solutions sector. This role promises career growth and valuable benefits, making it an exciting opportunity to develop professionally.

Benefits

Weekends off

Fully paid training

Competitive holiday entitlement

Cycle to Work scheme

Childcare Voucher scheme

Company Pension scheme

Free Parking

Qualifications

• Minimum 2 years customer service experience required.
• Valid driving license and own vehicle.
• Excellent interpersonal skills essential.

Responsibilities

• Investigate and respond to customer queries using advanced CRM.
• Provide quotes for small projects and adjust contracts as needed.
• Ensure top-notch service quality through customer feedback analysis.

Skills

Exceptional communication skills

Customer service experience

Interpersonal skills

Organisational abilities

Multitasking skills

Job description

Customer Service Executive Salary £26,000 Newcastle Upon Tyne NE11 0RU

Do you have customer service experience? Looking to elevate your career? Join us as a Customer Service Executive as we celebrate yet another record-breaking year of growth. Embark on an exciting journey with Smart IT, a dynamic and rapidly expanding IT Solutions provider, at the forefront of technological innovation in the North East!

Benefits of being a Customer Service Executive:

• Weekends Off:Embrace a work-life balance with absolutely no weekend work.
• Training Excellence:Dive into fully paid training and an ongoing development program to keep your skills sharp and your career on the rise.
• Earning Potential:A very competitive basic salary based on your experience.
• Limitless Growth:Ride the wave of our yearly growth, offering boundless opportunities to elevate your career.
• Time Off Benefits:Enjoy competitive holiday entitlement, and here's the cherry on top – paid holiday on your Birthday!
• Wellness Perks:Pedal into health with the Cycle to Work scheme, ensure your child's care with the Childcare Voucher scheme, and plan for the future with our Company Pension scheme.
• Free Parking:Park your worries aside with the added perk of free parking.

Customer Service Executive Role and Responsibilities:

• Investigate and respond to customer queries, utilising our advanced CRM system
• Provide quotes for small projects and adjust service contracts as needed
• Identify recurring issues, collaborating with the service delivery manager to prevent recurrence
• Ensure customers receive top-notch service quality, measuring and analysing customer feedback
• Conduct meetings with new customers, guiding them through the onboarding process
• Communicate extensive product and service information effectively to customers
• Conduct surveys and compile reports based on customer feedback on products and services
• Resolve customer complaints and queries with efficiency and professionalism
• Identify potential leads for the Sales Team

Required skills of a Customer Service Executive:

• Exceptional communication skills
• Minimum 2 years customer service experience
• Valid driving license and own vehicle:
• Excellent interpersonal skills:Forge connections effortlessly, making every interaction memorable.
• Strong organisational and multitasking abilities:Juggle tasks with finesse and maintain impeccable organisational skills.

At Smart IT, we don't just follow trends; we set them. Join us, and be a part of a company that values innovation, fosters professional development, and rewards excellence. Be a key player in a company that's making waves, seize this opportunity andAPPLY TODAY WE WANT TO SPEAK TO YOU!