Customer Service Executive

Osborne Appointments; England; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A client company in Borehamwood seeks a Customer Service Executive to deliver exceptional service while managing inbound queries and memberships. The role requires strong organizational skills and attention to detail. The position offers a hybrid work model post-probation and an annual salary of up to £26,000, alongside various benefits including holiday and health care.

Benefits

23 days holiday + UK bank holidays

Life assurance

Private health care

Employee assistance programme

Season ticket loan

Rental deposit loan

Annual leave purchase scheme

Qualifications

• Experience in the property sector is useful but not essential.
• Ability to implement solutions to problems.

Responsibilities

• Act as first point of contact for members.
• Onboard new members and manage related administration.
• Respond to compliance-related enquiries.

Skills

Excellent written and verbal communication

Good numerical skills

Strong organizational skills

Drive and self-determination

Knowledge of Microsoft Office

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Customer Service Executive

OA are recruiting for a Customer Service Executive to join our client s successful and growing team.

We re looking for someone passionate about delivering excellent customer service, as you'll be converting inbound calls and emails into memberships.

You'll need strong organisational skills to manage enquiries within set timeframes, and great attention to detail for handling amendments, cancellations, and refunds.

Clear communication is essential, especially when dealing with compliance issues like eligibility criteria and renewal payments.

Location: Borehamwood

Hours: Full-time, 9am 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period.

Salary: Up to GBP26,000 depending on experience

Customer Service Executive - Benefits:

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme

Customer Service Executive- Key Responsibilities:

• Acting as first point of contact for members and prospective members including making sure packs are sent and replying to emails
• Onboarding new members and related administration
• Proactively contacting abandoned registrations, other leads and members for renewal
• Responding to member, consumer and other interested parties who have compliance related enquiries
• Liaising with the internal Compliance team
• Attending trade shows and other events on behalf of all schemes as and when required
• As sector leaders in the private rented sector, we expect all teammates to keep up to date with what is happening in the property market generally

Customer Service Executive - Skills and Experience:

• Experience in the property sector especially the private rented sector, will be useful but not essential
• An excellent level of written and verbal communication along with good numerical skills
• Drive and self-determination with the ability to find and implement solutions to problems
• Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as needed.

If you have strong customer service skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV.

BARNPERM

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