Customer Service Executive

Search Consultancy; Crawley; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A not-for-profit financial services organization in Crawley is looking for a Customer Service Executive. The role involves providing high-quality support for customers with pension and savings queries. Candidates should have experience in customer service, excellent communication skills, and a passion for outstanding service. The position offers a salary of £25-£28K plus many benefits, including hybrid working options after training.

Benefits

Competitive salary

Generous pension scheme

Private medical insurance

On-site gym

Career development opportunities

Qualifications

• Experience in financial services preferred.
• Ability to explain complex information clearly.
• Empathy, accuracy, and clarity in communication.

Responsibilities

• Respond to customer enquiries professionally.
• Maintain accurate records and follow compliance.
• Help resolve complaints efficiently.

Skills

Telephone based Customer service experience

Strong communication and interpersonal skills

Confident using Microsoft Office

Attention to detail

Calm, solution-focused approach

Team player with customer service passion

Job description

Customer Service Executive - Financial Services - Crawley - £ 25 - £28K + Many Benefits
Hybrid after training
Hours: Monday-Friday, 7.5 shifts (37.5 Hrs pw)between 08:30-18:30

A respected not-for-profit financial services organisation is looking for a Customer Service Executive to join their growing team. This role offers a fantastic opportunity to support customers with meaningful financial products while working in a collaborative and values-driven environment.
Benefits
* Competitive salary with annual reviews
* Generous pension scheme, income protection & life cover
* Private medical insurance and healthcare cash plan
* Hybrid working options after initial training
* On-site gym, subsidised canteen, and well-being resources
* Career development opportunities and full training provided
* Inclusive, supportive workplace culture
Role Overview
You'll provide high-quality customer service via phone, email, and webchat-supporting individuals and employers with pension and savings queries. This is a customer-focused role where empathy, accuracy, and clarity are key.
What You'll Be Doing:
* Respond to customer enquiries professionally and efficiently
* Explain complex information in a clear and reassuring manner
* Escalate and help resolve complaints where necessary
* Maintain accurate records and follow compliance procedures
* Share knowledge and support continuous service improvement
What We're Looking For:
* Telephone based Customer service experience (preferably in financial services)
* Strong communication and interpersonal skills
* Confident using Microsoft Office and internal systems
* High attention to detail and a calm, solution-focused approach
* A team player with a passion for delivering outstanding service
Looking to make a real difference in people's lives while building a long-term career in financial services?
Apply now and join an organisation where people truly come first.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.