Customer Service Executive

Coburg Banks Limited; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider in education consumables is seeking a Customer Service Executive to act as the first point of contact for customers. In this dynamic role, you'll manage a variety of customer queries and ensure excellent service. Ideal candidates possess customer service experience and problem-solving skills. Benefits include free on-site parking and a profit share scheme.

Benefits

Free on-site parking

Profit share scheme

Qualifications

• Experience in a customer service role is essential.
• Ability to handle a variety of customer queries.
• Proactive approach to resolving issues.

Responsibilities

• Act as the first point of contact via email, phone, and web chat.
• Handle deliveries, missing products, faulty items, and stock issues.
• Occasional outbound calls to follow up on customer issues.

Skills

Customer service experience

Calm and professional demeanor

Proactive problem-solving

Job description

Overview

Are you passionate about customer service and looking for a new opportunity? Our client, a leading provider of consumables to the education sector, is seeking a Customer Service Executive. This role is perfect for someone who enjoys being the first point of contact for customers and thrives in a dynamic environment.

What the Job Involves

As a Customer Service Executive, you'll be at the heart of our client's operations:

• Act as the first point of contact via email, phone, and web chat.
• Handle a variety of customer queries including deliveries, missing products, faulty items, and stock issues.
• Primarily manage inbound communications, but occasionally make outbound calls to follow up on issues.

Experience Needed

The ideal Customer Service Executive will have:

• Experience in a customer service role.
• A calm and professional demeanour.
• Proactive problem-solving skills.

Our client is a key player in the education sector, specialising in the sale of consumables. They are committed to providing excellent customer service and ensuring their products meet the needs of educational institutions.

If you're a proactive individual with a background in customer service, the role of Customer Service Executive could be your next career move. With benefits like free on-site parking and a profit share scheme, it's an opportunity not to be missed. Apply now and become a vital part of our client's team.

If you've worked as a Customer Support Representative, Client Service Advisor, Customer Care Specialist, Client Relations Executive, or Customer Assistance Coordinator, you might find this Customer Service Executive role particularly interesting.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy