Customer Service Executive

Chillisauce Events; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic events agency is seeking a Customer Service Executive to manage event bookings and administration. The ideal candidate will have excellent communication skills, prior administrative experience, and a passion for event organization. Responsibilities include confirming bookings with suppliers, resolving customer inquiries, and ensuring error-free event planning. The role is office-based in Waterloo, with benefits including a base salary with incentives and generous holiday entitlement.

Benefits

Base Salary + incentives

20 days Holidays + Bank Holidays

Open plan lively office

Pension arrangements

Monthly reward celebrations

Qualifications

• Educated to a GCSE or Equivalent level.
• Minimum 1 year administration experience in a fast-paced environment.
• Passionate about organizing events.

Responsibilities

• Ensure events are booked correctly with suppliers.
• Handle all administration aspects of bookings including confirmations.
• Resolve any booking issues that arise.

Skills

Excellent confident communication skills

Customer service skills

Organisational skills

Numerical aptitude

Time management

Problem-solving skills

Education

GCSE or Equivalent (Grade C or above)

Job description

Overview

Are you looking for your next admin role? Do you love events? Then look no further. Chillisauce is currently looking for Customer Service Executives to work in the Customer Service Team dealing with event and activity bookings. This is a permanent role, based in Waterloo and is ideal for someone with a keen eye for detail who loves administration.

The Company

Chillisauce is a high energy, dynamic and fast-growing events agency located in Waterloo. We organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities across the UK and Europe. We book things like go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days to name a few. We offer such a huge variety of events and activities to make that Hen or Stag night extra special.

The Role

The Customer Service Executive will be responsible for ensuring that the events are all booked correctly with our suppliers and that our customers have a great time away without errors. You will be looking after all the administration aspects of the booking which would include confirming hotels, transfers, nightclubs, and activities. You will also be checking invoices, running reports, and solving any queries that may come up before departure. You will be utilising a variety of communication channels from email, phone, internal messaging, and online booking systems. This role is office based 5 days a week.

Customer Services Team

The Customer Service team currently consists of 10 lovely people, and we are responsible for the event delivery and all administration of the business. It’s a very busy team that is dedicated to ensuring everything goes to plan.

Candidate Requirements

• Excellent confident communication skills
• Provide excellent customer service and a winning telephone manner
• Naturally inclined to please and delight customers
• A strong grasp of English language writing skills
• A strong aptitude for numbers and calculating booking balances
• Excellent organisation and multi-tasking skills
• A strong ability to resolve all booking issues
• A strong work ethic and good time management keeping
• Be passionate about organising events and understand the importance of the Hen and Stag weekends
• Previous successful administrative experience is essential

Candidate Qualifications

The Administration Executive should be educated to a GCSE or Equivalent (Grade C or above) and ideally have at least 1 years administration experience and be used to working in a fast paced and lively environment.

Employee Benefits

• Base Salary + incentives for achieving customer satisfaction targets
• 20 days Holidays (increasing every year) + Bank Holidays
• Lovely open plan lively office based in Waterloo
• Monday to Friday 9am-5.30pm
• Relaxed dress code
• Opportunity to visit some of our destinations we sell
• Pension arrangements
• Monthly reward celebrations for delighting customers
• Incentive vouchers for over performing and internal competitions