Customer Service Executive

JR United Kingdom; City of Edinburgh; On-site; GBP 26,000; Full time

Job summary

A reputable insurance firm in Edinburgh seeks an Inbound Customer Service Executive to be the first point of contact for customers. You'll handle inbound calls with professionalism, engage with clients to discuss protection options, and assist with administrative tasks. Ideal candidates will possess excellent communication skills, attention to detail, and a passion for customer service. The role offers a competitive salary of £26,000 plus bonuses and comprehensive benefits.

Benefits

Basic salary of £26,000 + bonus opportunities

Comprehensive training programs

Enhanced Family Leave packages

Flexible time off

Referral bonuses of £1,500

Qualifications

• Friendly and approachable telephone manner.
• Genuine passion for engaging with people.
• Unwavering attention to detail and accuracy.

Responsibilities

• Answer inbound customer service calls professionally.
• Identify opportunities for additional products.
• Assist with administrative tasks such as data entry.

Skills

Excellent communication skills

Attention to detail

Multitasking

Positive attitude

Customer service orientation

Job description

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Customer Service Superstars, We're on a Hunt for YOU!

Welcome to Protect Line, a beacon in life insurance and protection solutions. We're not your average life insurance broker; we're a customer-oriented, dynamic, and vibrant team committed to excellence. We are seeking an Inbound Customer Service Executive to join our team.

In this role, you'll be the first point of contact for customers. Adaptability and resilience are crucial, as you'll handle calls ranging from missed call responses, claims due to family members' passing, to addressing complaints. Maintaining a calm and professional demeanor is essential, given the emotional nature of some interactions.

Investing in Our People to Protect Yours - At Protect Line, we believe investing in our employees fosters opportunity and growth. Helping people become their best selves enables us to deliver exceptional, caring, and trustworthy service. We see protection as a promise for the future, focusing on keeping our promises so you can keep yours.

Key responsibilities include:

• Answering inbound customer service calls with friendliness and professionalism, even during tough or emotional interactions.
• Proactively identifying opportunities to discuss additional products and protection options for customers' families.
• Assisting with administrative tasks such as data entry, document preparation, and record keeping.
• Providing cover at the reception desk when needed.
• Responding to Trustpilot reviews left by customers.
• Collaborating with team members for effective communication and workflow.
• Developing a thorough understanding of our products and services to answer inquiries accurately.
• Continuously learning and striving to achieve high customer satisfaction.

Ideal candidates will have:

• Excellent communication skills with a friendly, approachable telephone manner, even when handling complaints.
• A genuine passion for engaging with people, providing exceptional service, and resolving inquiries effectively.
• Unwavering attention to detail and accuracy to ensure quality service.
• Ability to multitask efficiently, managing calls and data entry accurately.
• A professional yet friendly approach, especially when covering reception.
• A positive attitude, adaptability, and team spirit, particularly when handling sensitive calls.

What we offer:

• A basic salary of £26,000 + bonus opportunities.
• Comprehensive training programs to support your success.
• No weekend work; enjoy time off during Christmas and Bank Holidays.
• Enhanced Family Leave packages for maternity, paternity, adoption, and surrogacy.
• Flexible time off, including holiday entitlement increases, additional purchase options, and paid leave for emergencies.
• Loyalty rewards for life events like birthdays, weddings, and new home purchases.
• Company events such as summer and Christmas parties.
• Sabbatical options after 15 years of service.
• Referral bonuses of £1,500 for successful candidate recommendations.
• Various discounts and rewards, including vouchers and retail discounts.
• Pension schemes, death in service benefits, and more for future security.

Join our extraordinary team of customer champions committed to doing the right thing. We aim for extraordinary! If you love creating excellent outcomes, this is your adventure with us!

Protect Line values equality, diversity, and inclusion. We welcome applicants from all backgrounds and experiences. Come and be part of something special!

Note: Due to high application volume, we may not respond to every applicant. If you haven't heard from us within 7 working days, please consider your application unsuccessful.