Customer Service Executive

JR United Kingdom; City of Edinburgh; On-site; GBP 32,000; Full time

Job summary

A leading not-for-profit organization is seeking a Customer Service Executive to join their high-performing contact centre in Edinburgh. The role involves providing expert support to healthcare professionals and requires exceptional communication skills, emotional intelligence, and a commitment to serving the UK medical and dental community.

Benefits

Annual leave plus Bank Holidays

Private medical insurance

Season ticket loan scheme

Enhanced Maternity and Paternity pay

Contributory Pension Scheme

Company sick pay after 3 months service

Group Income protection insurance

Holiday purchase scheme

Qualifications

• Experience in customer service, especially in contact centres.
• Ability to absorb and apply complex information.
• Commitment to professional conduct and self-development.

Responsibilities

• Provide expert support to members of the medical and dental professions.
• Demonstrate resilience and professionalism under pressure.
• Maintain high accuracy and attention to detail in all interactions.

Skills

Verbal communication

Written communication

Emotional intelligence

Problem-solving

Attention to detail

Team player

Job description

Social network you want to login/join with:

Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days)

Full Time, Permanent

Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential

Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for a Customer Service Executive.

Overview

They are seeking exceptional individuals to join their high-performing contact centre, providing expert support to members of the medical and dental professions.

Their members range from medical students just beginning their careers to senior consultants. They expect an efficient, accurate, and professional service that is also warm and empathetic.

Key skills include:

• Excellent verbal and written communication skills, including accurate grammar and spelling
• The ability to absorb, retain, and apply complex information – an excellent memory is essential
• High levels of emotional intelligence, demonstrating empathy, tact, and professionalism in all interactions
• Exceptional listening skills and focus, with the ability to quickly understand and respond to member needs
• High attention to detail and a commitment to accuracy
• Strong problem-solving and critical thinking skills
• Resilience and the ability to work under pressure
• Self-motivated with a strong work ethic and a commitment to self-development
• A team player who contributes positively to a supportive and collaborative culture
• Open to feedback and a willingness to learn
• A genuine interest in supporting the UK medical and dental professions
• Ability to work in a professional, structured environment, maintaining professional behaviour and conduct

To apply to this role, please send your CV.

Due to high application volume, only successful applicants will be contacted. If you do not hear within 10 working days, please consider your application unsuccessful.

Membership Bespoke is acting as a recruitment agency for this role. We encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

With over 10 years of experience, Membership Bespoke specializes in tailored recruitment solutions for Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.