Customer Service Executive

Arnold Clark Automobiles ltd; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive retailer is seeking a Customer Service Executive for their Edinburgh location. This role involves creating a stellar customer experience and assisting customers with their vehicle purchases. Ideal candidates will have excellent communication skills, a full UK driving licence, and a desire to progress into car sales. The position offers a comprehensive set of employee benefits, including generous holiday allowance and private healthcare.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• A full UK driving licence is required.
• Eager to progress within this role to car sales.

Responsibilities

• Prepare the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Deliver excellent customer experience in support of the Sales department.
• Organise and accompany customers on test drives.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communicator

Willingness to go the extra mile

Ability to work independently and in a team

Job description

Overview

We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Edinburgh Motorstore/Fiat/BYD branch in Sighthill and help customers get excited about our products.

Why choose us?

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Hours

You’ll work a five-day week on a set rota that includes weekends (38 hours per week).

About the role

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.

Day-to-day duties

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Essential skills

• You’ll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so it’s vital you are eager to progress within this role to car sales

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.