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Customer Service Executive
Pertemps
City of Edinburgh
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An exciting opportunity awaits a passionate individual to join a dynamic customer service team in a fully office-based role. This temporary position focuses on delivering exceptional customer experiences while engaging with clients to provide tailored solutions. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills and a solution-oriented mindset. Join a respected third-party client where your enthusiasm and initiative will be valued, contributing to a positive customer journey and a collaborative team atmosphere. If you love helping people and enjoy variety in your work, this role is perfect for you!
Qualifications
- Strong communication skills and a customer-focused attitude are essential.
- Ability to work under pressure and resolve issues effectively.
Responsibilities
- Engage with customers to understand needs and provide solutions.
- Deliver exceptional service and resolve issues quickly.
Skills
Tools
Job description
Based Lasswade, Edinburgh - fully office based
Start date: ASAP
Duration: 6-8 weeks
£12.21 per hour
36.25 hours per week | Includes every 2nd Saturday with a day off during the week
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we’ve got the perfect role for you!
We’re delighted to be recruiting on behalf of a respected third-party client for a Temporary Customer Service Executive. This is an exciting opportunity to join a dynamic and customer-focused team where your initiative, enthusiasm, and communication skills will be highly valued.
What You’ll Be Doing:
- Engaging with customers to understand their needs and provide tailored solutions
- Delivering best-in-class service through warm, effective, and efficient interactions
- Thinking on your feet to resolve customer issues quickly and professionally
- Identifying opportunities for continuous improvement in processes and service delivery
- Meeting and exceeding internal service level KPIs
- Collaborating with team members and supporting store teams as needed
Systems & Skills:
- Confident using Word, Excel, PowerPoint, and internal systems
- Comfortable navigating multiple platforms and maintaining accurate customer records
About You:
- A true team player who works well with others
- Customer-obsessed with a calm, solution-focused attitude
- Able to stay focused under pressure
- Excellent written and verbal communication skills
- Passionate about creating positive customer journeys
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