Customer Service Executive

Arnold Clark.; Chester-le-Street; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading company in the automotive industry seeks a Customer Service Executive for their Birtley Click & Collect branch. The role focuses on enhancing customer experience and handling vehicle handovers, seeking candidates passionate about cars and providing top-tier service. Benefits include a competitive salary, a performance-related bonus, and extensive support for career development.

Benefits

33 days' annual leave

Flexible working hours

Generous employee discounts

Private health care and sick pay cover

Maternity and paternity packages

Access to a GP 24/7

Life assurance scheme

Cycle to Work scheme

Interest-free loan up to £1,000

Qualifications

• Full UK driving licence required.
• Ability to work independently and handle situations.
• A thirst for knowledge and learning.

Responsibilities

• Completing the handover and purchase of cars for Click & Collect.
• Preparing documentation for handovers.
• Helping customers sell their car through the service.

Skills

Communication

Attention to detail

Energy

Enthusiasm

Problem-solving

Customer service

Job description

We're currently looking for a Customer Service Executive to create an outstanding customer experience at our Birtley Click & Collect branch and help customers get excited about our products.

We offer:

• £24,500 + performance-related bonus of up to £6,720 per annum
• 33 days' annual leave
• Flexible working hours
• Generous employee discounts
• Private health care and sick pay cover
• Maternity and paternity packages

Hours

You'll work a five-day week on a set rota that includes weekends (39.5 hours per week)

About the role

Passionate about cars? Great. Passionate about customer service? Even better.

As an Arnold Clark Click & Collect Product Genius, you'll play a key part in the Click & Collect process, introducing customers to the car they've chosen online for the very first time. You'll also help the customer through the process of selling their car to Arnold Clark. You'll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car.

This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you'll be rewarded with plenty of opportunities to increase your earnings and develop your career.

Essential Skills

• Full of energy and enthusiasm, with great people skills
• Good attention to detail when handling documentation
• A confident communicator who understands that a positive attitude gets great results
• Willing to learn and work with our branch network to ensure our customers have a great experience
• The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you'll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
• A full UK driving licence
• Happy working on your own initiative, to problem solve and maximise handovers and purchases
• Ability to take ownership of situations all the way through to resolution

Day-to-day duties

• Completing the handover and purchase of cars for our Click & Collect service
• Preparing handovers for the day ahead
• Arranging all documentation prior to handover to make sure the process goes smoothly for customers
• Encouraging customers to share their experiences on social media
• Helping the customer familiarise themselves with their new vehicle
• Helping customers sell their car through our Sell Your Car service
• Learning about different vehicles and manufacturers
• Providing relevant information and being there for our customers when assistance is required

You'll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player and show us you've got the drive to make this a career, not just a job.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

In Short

• Industry Business & Management
• Founded 1954
• Location Nationwide (UK)
• Company size 1000 - 4999

About Arnold Clark

Arnold Clark is Europe’s largest independent, family-run car retailer with over 200 retail locations throughout the UK – we have a proud history and exciting future. We sell over 300,000 cars a year, and this is all thanks to our employees who play a vital role in our continued success.

We don’t just sell cars, we hire, insure, service, finance, market, build, source, lease, drive, repair, deliver, buy, train and manage fleets. We’re growing and expanding and are looking for new talent to be a part of our bright future. At Arnold Clark, we don't just offer jobs, we offer our employees lifelong careers – and we could have the career for you.

Why work for us?

As afull-time Arnold Clark employee, you will receive an industry-leading benefits package that will make sure you are taken care of inside and outside of work:

• Annual leave– relax with 33 days’ annual leave, with room to grow.

• Private health care– we offer employees private medical insurance in partnership with AXA; this can be used for yourself and your family.

• Simplyhealth– all employees have access to a GP 24/7 and can claim money back on medical and dental treatments.

• Pension scheme– all employees are entitled to a company pension.

• Sick pay entitlement– for peace of mind if you ever need it.

• Development and progression– we offer training throughout your career to make sure your skills are ahead of the pack.

• Life assurance scheme– our employees are eligible for life assurance.

• Cycle to Work scheme– we are part of the government scheme and offer this to all our employees.

• Maternity and paternity cover– family is important to us, which is why we make sure our employees get the time they need when their family grows.

• Employee interest-free loan –we know life can throw unexpected curveball; that’s why we offer an employee interest-free loan of up to £1,000.

Our culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities; we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.

We want our employees to be their true authentic self at work andensuring our employees can enjoy a safe and comfortable working environment is vital. To support this, we have set up our own internal support network, Drive Together, to give our LGBTQ+ employees and their allies the support and space they need to discuss issues relating to them.We’re also working hard to break down the stereotypes surrounding women in the automotive industry as part of the Automotive 30% Club.

Our values

Our core values are central to everything we do at Arnold Clark.

Family – Diverse in our make-up, united in our goals. We’re a company built on family values: integrity, tolerance, diversity, and stability. Quite simply, we care for and believe in each other.

Communication – Open, honest and available. We’re listening and we’re here for you; your voice will be heard because we understand that communication goes both ways. We’ll keep you informed about the issues that matter to you.

Community – Supporting our family and further. We believe in thinking beyond the company, giving back to the communities we serve and support, and embracing opportunities to help.

Progression – Offering opportunities and encouraging ambition. We realise the potential and value in every employee and offer routes for training, progression and career development so our employees can progress along with the business.

Early Careers at Arnold Clark

We know that getting that first step on the ladder of your career can be challenging; that’s why we offer a range of apprenticeship opportunities. From Technicians to Aftersales Customer Service Advisors, there really is something for everyone.

If you are ready to earn while you learn and kick start your career with Arnold Clark, search: Arnold Clark apprenticeships.