Customer Service Executive

Target

Cardiff

On-site

GBP 21,000 - 28,000

Full time

4 days ago

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Benefits offered by this job

30 days holiday entitlement

Pension scheme

Private medical insurance

Life assurance

Annual bonus

Employee discounts

Wellbeing programme

Job summary

Target in Cardiff is seeking a Customer Service Executive to be the first point of contact for customers across client accounts, handling queries and mortgage applications while delivering great service.

You will join a supportive team, receive full training over 4–6 weeks, and work 37.5 hours per week with shifts from 8am to 8pm and occasional Saturdays. A comprehensive benefits package accompanies the role.

Qualifications

Experience in delivering high‑quality customer service.
A background in handling queries via phone or email is beneficial.
Ability to understand and resolve customer issues efficiently.

Responsibilities

Have friendly, confidence-building conversations over the phone and via email.
Treat every customer fairly, ensuring they receive a compliant and positive outcome.
Understand customer queries and resolve them in line with client policies and procedures.
Follow our standard practices and processes to deliver consistent, high‑quality service.
Spot opportunities to improve how we do things and share your ideas.
Work towards clear performance measures — including quality, complaints and behaviours.

Skills

Customer service

Call centre experience

Problem solving

Communication skills

Job description

Customer Service Executive

£24,784.50 per annum
37.5 Hours Per Week | 7.5 hour shifts Monday - Friday between 8am and 8pm | 1 in 3 Saturdays (9am - 2pm)
Start Date: 5th October
4 - 6 Weeks Training with our dedicated Learning & Development Team

Be the voice of Target. Make a genuine difference to every customer you speak to.

Do you love helping people, solving problems and delivering brilliant service? As a Customer Service Executive, you’ll be the first person our customers speak to — and the one who sets the tone for their entire experience with us.

You’ll handle a wide variety of queries across multiple client accounts, from settlement quotations and payments to updating personal details, managing correspondence and processing mortgage applications. If you’re passionate about getting it right first time and delighting customers, this is the perfect role for you.

What you’ll be doing

Every day, you’ll play a vital role in making our customers feel supported and understood. You will:

Have friendly, confidence‑building conversations over the phone and via email
Treat every customer fairly, ensuring they receive a compliant and positive outcome
Understand customer queries and resolve them in line with client policies and procedures
Follow our standard practices and processes to deliver consistent, high‑quality service
Spot opportunities to improve how we do things and share your ideas
Work towards clear performance measures — including quality, complaints and behaviours

What it’s like to be part of the team

You’ll join a hardworking, supportive team led by a Customer Manager and Expert who are invested in your success. Expect:

Regular 121s, huddles and coaching sessions
Constructive feedback that helps you grow
A fun, dynamic environment where wellbeing matters
Recognition for great work via our My Recognition portal
Real opportunities to develop your skills and progress your career

We care about creating a positive, enjoyable culture where you can bring your best self to work.

What you’ll bring

You’re someone who is:

Passionate about delivering fantastic customer service
Calm, reassuring and confident on the phone
Resilient, adaptable and able to learn quickly
Proactive, inquisitive and naturally good at problem‑solving
Proud of doing a great job and exceeding expectations

You might have:

Customer service experience
Contact centre experience or the ability to demonstrate what it means to provide exceptional Customer Service!

We are passionate about our colleagues and offer industry leading benefits....

30 days holiday entitlement plus bank holidays (From Day 1)
Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
Company Paid Private Medical Insurance (benefit in kind)
Group Life Assurance
Group Income Protection
Discretionary Annual Pay Review
Discretionary Annual Bonus Scheme
Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, andmatched pension contributions of up to 10% at key service milestones.
Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
Recognition Scheme
Free Mortgage Advice and Support
Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
Everest Funeral Concierge
Free Bereavement and Probate Advice and Support
Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
Paid eye tests and employer contribution towards spectacles specifically for VDU use.
Enhanced parental leave