Customer Service Executive

TN United Kingdom; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a vibrant corporate site as a Customer Service Executive, where you will enhance comfort and convenience for guests. In this engaging role, you will be the welcoming face that ensures operational excellence and a positive experience for all visitors. Your proactive attitude and excellent communication skills will be key in providing support and maintaining a safe environment. This opportunity allows you to thrive in a dynamic team that values inclusion and diversity, making a meaningful impact every day.

Benefits

Unlimited access to wellbeing support platforms

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan options

Learning and development opportunities

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Previous experience in a customer service role is a plus.
• Strong organizational abilities and attention to detail.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Coordinate amenities and support meeting room setups.
• Monitor Health & Safety practices and report issues.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Organizational Skills

Attention to Detail

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

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• Plus our Sodexo employee benefits package

Customer Service Executive:

Location: Cambridge, CB2 0AA

Type: Full time

A role that keeps everyone smiling.

You'll enhance comfort and convenience, and we'll enhance your career as a Customer Service Executive. Be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations. A role where you’ll love what you do. Operational excellence begins with you.

What you'll do:

1. Shape that all-important first impression, greeting and welcoming guests with warmth and professionalism
2. Coordinate the prestigious settings' amenities by scheduling, planning, and expediting operations
3. Enhance the experience of our colleagues and clients by providing support with meeting room setup, connectivity, and hospitality
4. Keep our teams safe by monitoring Health & Safety practices and reporting issues as required
5. Be the site's 'go-to' for providing information and assistance
6. Check all functional & service areas, ensuring all equipment is operational
7. Report faults and manage resolutions through relevant teams
8. Respond to customer queries proactively and reactively
9. Troubleshoot issues that arise throughout the day
10. Prioritize customer service, visitor experience, and employee engagement

What you'll bring:

Previous experience in a similar role is a plus, but excellent interpersonal and communication skills are key. A positive, energetic, and proactive attitude with a passion for customer service. Proficient in office software including Microsoft Office, Excel, PowerPoint, and Outlook. Strong organizational abilities and attention to detail.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you.

Act with purpose and impact through your everyday actions.

Thrive in your own way.

Perks and Benefits:

• Unlimited access to wellbeing support platforms
• Employee Assistance Programme including legal and financial advice
• 24hr virtual GP Service
• Sodexo Discounts Scheme
• Pension Plan options
• Learning and development opportunities
• Bike to Work Scheme
• Enhanced benefits and leave policies

About Sodexo:

At Sodexo, our purpose is to create a better everyday for everyone. Operating in 55 countries, serving over 100 million consumers daily, we provide On-Site Food and FM Services, Benefits & Rewards, and Personal & Home Services.

We are committed to inclusion and diversity, welcoming applications from all backgrounds. We support Employee Networks such as Pride, Sodexo Parents & Carers, Disability, and others.

As a Disability Confident Leader employer, we are dedicated to changing attitudes and providing opportunities for disabled candidates.

Click to learn more about our inclusive culture.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if a high number of applications are received.