Customer Service Executive

Sodexo; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Customer Service Executive in Cambridge, where you will play a critical role in enhancing services at a vibrant corporate site. This position combines frontline customer support with maintaining facilities, ensuring a professional environment, and fostering a seamless experience for clients and visitors alike.

Benefits

Unlimited access to an online platform offering wellbeing support

Extensive Employee Assistance Programme

Access to a 24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Opportunities for learning and development

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Previous experience in a similar client facing role is a plus.
• Excellent interpersonal and communication skills are key.
• A positive, energetic and proactive attitude.

Responsibilities

• Assist employees, clients, and visitors with warmth and professionalism.
• Maintain a tidy and inviting environment across various areas.
• Respond promptly to incoming service requests.

Skills

Interpersonal skills

Communication skills

Organisational abilities

Attention to detail

Job description

• Plus our Sodexo employee benefits package

Customer Service Executive - Cambridge - CB2 0AA

Operational excellence begins with you.

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating quality experiences for our clients, customers, and employees. Build a name with big-name businesses.

As a Customer Service Executive with Sodexo, you'll enhance the services of our vibrant corporate site, offering a helping hand to ensure flawless facilities operations and keep things running smoothly.

What you'll do:

• Be a friendly face, assisting employees, clients, and visitors with warmth and professionalism.
• Maintain a tidy and inviting environment, across areas such as meeting rooms, communal kitchen/coffee areas, mail room and lobbies.
• Respond promptly to incoming service requests from clients and colleagues.
• Keep our teams safe by having a close eye on Health & Safety practices, reporting issues as required.
• Collaborate with internal teams to support a seamless workplace experience.

What you'll bring:

Previous experience in a similar client facing role is a plus, but excellent interpersonal and communication skills are the key

A positive, energetic and proactive attitude

Strong organisational abilities and attention to detail

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Work with the best in the business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications