Customer Service Executive

Sodexo Group; Cambridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant corporate environment as a Customer Service Executive, where your role is crucial in creating a welcoming atmosphere. You'll be the first point of contact for guests, ensuring their experience is seamless and enjoyable. With a focus on operational excellence, you'll coordinate amenities, support your colleagues, and uphold health and safety standards. This is more than just a job; it's an opportunity to enhance your career while being part of a supportive team that values your contributions. Embrace the chance to thrive in a diverse workplace that encourages growth and inclusivity.

Benefits

Wellbeing support platform

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Learning and development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Previous experience in a similar role is a plus.
• Excellent interpersonal and communication skills are key.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Coordinate amenities and support meeting room setup and hospitality.
• Ensure health and safety practices are followed.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Organizational Skills

Attention to Detail

Education

Experience in Customer Service

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

• Plus our Sodexo employee benefits package

Customer Service Executive:

Cambridge, CB2 0AA - Full time

A role that keeps everyone smiling.

You'll enhance comfort and convenience, and we'll enhance your career as a Customer Service Executive. Be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations. A role where you’ll love what you do. Operational excellence begins with you.

What you'll do:

• Shape that all-important first impression, greeting and welcoming guests with warmth and professionalism
• Coordinate the prestigious settings' amenities, by scheduling, planning and expediting operations
• Enhance the experience of our colleagues and clients, providing support with meeting room set up, connectivity, and hospitality
• Keep our teams safe by having a close eye on Health & Safety practices, reporting issues as required
• Be the site's 'go-to' for providing information and assistance
• Check all functional & service areas, ensuring all equipment is operational.
• Report any faults & manage through to completion with relevant teams accordingly.
• Respond to any customer queries (both proactive & reactive).
• Troubleshoot issues that arise throughout the day.
• Customer service, visitor experience & employee engagement is at the forefront of the role.

What you'll bring:

Previous experience in a similar role is a plus, but excellent interpersonal and communication skills are the key.

A positive, energetic and proactive attitude with a passion for customer service.

Proficient in office software (e.g., Microsoft Office, Excel, PowerPoint, Outlook).

Strong organisational abilities and attention to detail.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Ireland's enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

**Chatter Line

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.