Customer Service Executive

CSG; Cadishead; On-site; GBP 22,000 - 28,000; Full time

Job summary

CSG, a leading environmental company, seeks an Administrative Support Specialist to help ensure operational efficiency at its Cadishead depot. The right candidate will be organized, self-motivated, and capable of working under pressure. You will provide vital support to our team, ensuring compliance with policies and processes, contributing to a cleaner, safer future.

Benefits

Annual bonus scheme for all employees

Long Service Award

Employee recognition programs

Share Options

Company health care cash plan

33 days holiday inclusive of public bank holidays

Holiday Buy and Sell Scheme

Qualifications

• Highly organised, ambitious and self-motivated.
• Excellent team working skills.
• Ability to work under pressure in a busy environment.

Responsibilities

• Provide administrative support to the operational depot.
• Ensure compliance with the Group’s Health and Safety policy.
• Update in-house computer database with relevant data.
• Handle customer calls and orders.

Skills

Organizational skills

Teamwork

Ability to work under pressure

Job description

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Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.

Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.

We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values it’s people, you’ll find CSG is a great place to be.

Benefits of a CSG employee:

• Annual bonus scheme for all employees.
• Long Service Award.
• Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
• Share Options – buy into our family future.
• Company perks for retail outlet discounts and more.
• Further development opportunitiesthrough in-house, external training and apprenticeship schemes.
• Company health care cash plan – dental / opticians / physio / online GP etc.
• 33 days holiday inclusive of public bank holidays.
• Holiday Buy and Sell Scheme.

Role Accountabilities:

• To provide administrative support to the operational depot.
• Ensure compliance with the Group’s Health and Safety policy and behaviours.
• Demonstrate CSG performance behaviours.
• Update in-house computer database and operating system as appropriate with all relevant data.
• Provide operational and administrative support which include day to day administration tasks, answering inbound calls and emails, generation of quotations and following them through to order stage and the handling of any complaints and acting on them accordingly.
• Ensure all aspect of the order process are followed, booking transport, booking disposal, generation of compliment paperwork and labels if required.
• Raise appropriate paperwork for all contracts under the responsibility of the division.
• Provide administrative support on ad hoc tasks as requested
• Ensure customer confidentiality within all tasks.
• Assist with the completion of all the relevant tasks for ‘end of month’ within the timescale given for the division.
• Effectively communicate and coordinate with all sections of the business to meet tasks, deadlines and agreed customers SLAs & KPIs.
• Take ownership of customer calls and orders distributing to relevant sections of the business
• Coordinate other calls and activities as required or requested.
• Ensure personal responsibilities under the Group’s H&S policy are understood.
• Act in a manner that keeps yourself and your colleagues safe at all times.
• Demonstrate and provide the highest levels of service and professionalism to internal and external customer
• Be proactive and adopt a focused approach to all your activities.
• Communicate clearly at all levels within the business.

Person Specification

The Candidate:

• Highly organised, ambitious and self-motivated
• Excellent team working skills.
• Ability to work under pressure in a busy environment.

CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.

If you think that you are the person for this role and would like to find out more about Cleansing Service Group Ltd, please visit our website below.

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