Customer Service Executive

MorePeople; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic organisation in Bristol is seeking a motivated Customer Service Executive to join their team. This role involves providing exceptional service to clients, processing orders, and resolving queries efficiently. Ideal candidates should have prior customer service experience, strong communication skills, and the ability to build relationships. This position offers a supportive work environment focused on personal growth.

Qualifications

• Previous experience in customer service, ideally within the manufacturing sector or similar.
• Ability to build rapport and trust with clients.
• Comfortable handling customer queries.

Responsibilities

• Provide exceptional customer service by prioritising customer needs.
• Process and acknowledge customer orders accurately.
• Handle and resolve customer queries proactively.

Skills

Strong communication skills

Confident phone manner

Job description

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Our client is a dynamic, forward-thinking organisation that prioritises the personal growth and development of its employees. They're all about creating a fantastic work environment, and now they are looking for a motivated Customer Service Executive to join their growing team.

The Role

We are looking for a dedicated and customer-focused individual who is confident on the phone and has a talent for building relationships. As part of the team, you'll be at the heart of providing excellent service to existing and potential clients.

Main Responsibilities

• Provide exceptional customer service by prioritising customer needs, ensuring a positive and supportive experience at all times.
• Accurately process and acknowledge customer orders, ensuring timely delivery and customer satisfaction.
• Handle and resolve customer queries and requests, demonstrating a proactive approach to problem-solving.
• Communicate lead times, order statuses, and any issues affecting delivery or product availability in a timely and clear manner.
• Ensure all digital and physical files are accurately maintained, compliant with audit standards, and easily accessible for internal use.

Required

• Previous experience in customer service, ideally within the manufacturing sector or similar.
• Strong communication skills with the ability to build rapport and trust with clients.
• Confident phone manner and comfortable handling customer queries.
• Ability to work within a team while maintaining individual accountability.