Customer Service Executive

Cameo Consultancy (Recruitment) Limited; Brackley; On-site; GBP 29,000 - 32,000; Full time

Job summary

A recruitment agency in Brackley is looking for a Customer Service Executive to enhance their office operations. The role involves managing customer orders, providing support, and handling general administrative tasks. You will be part of a small, dynamic team, enjoying a salary of £29,000 - £32,000 with benefits including 25 days of holiday. Ideal candidates should have customer service experience and be confident with Microsoft Office.

Benefits

25 days holiday plus bank holidays

Pension

Qualifications

• Previous administrative and customer service experience required.
• Confident in using Microsoft Office, especially Outlook and Excel.
• Calm under pressure during busy periods.

Responsibilities

• Taking and processing customer orders accurately.
• Providing friendly and efficient customer experience.
• Managing office supplies and supporting the team.

Skills

Customer service experience

Attention to detail

Microsoft Office proficiency

Job description

We're looking for an organised, friendly, and proactive Customer Service Executive with a knack for great service, logistics, and everything that keeps an office running smoothly.

This is a great opportunity to join a small, established, close knit business with a strong reputation for reliability and service.With two long standing team members retiring, the business is entering a new chapter, and you'll play a key role in helping things run smoothly.

You'll be the heart of the office, supporting customers, scheduling deliveries and keeping day-to-day administration on track.It's a seasonal role, with winter being busier and requiring a focused approach.

Key responsibilities for the Customer Service Executive:

Order Management & Scheduling

• Taking and processing customer orders accurately
• Processing delivery notes
• Managing deliveries due to last minute/unexpected changes & coordinating with drivers
• Maintain Regular Top Up schedule

Customer Service

• Providing a friendly and efficient customer experience
• Answering calls and handling customer queries
• Taking card payments and processing them securely
• Maintaining customer records
• Supporting Bookkeeper with credit control

General Office Support

• Managing office supplies
• Supporting the wider team with general administrative tasks

Skills, attributes and experience required for the Customer Service Executive

• Has previous administrative and customer service experience
• Is confident using Microsoft Office (especially Outlook and Excel)
• Has strong attention to detail and methodical approach
• Calm under pressure, especially during busier periods
• A friendly, team-focused attitude and professional phone manner

What's in it for you?

• Hours: Monday to Friday, 8.30am-4.30pm with 30 minutes lunch (with some flex for right candidate)
• Salary: £29,000 - £32,000 depending on experience
• Benefits: 25 days holiday plus bank holidays
• Pension

Additional Information

• The role is currently based in Middle Barton (OX7), with an imminent move to the Banbury/Brackley
• The closing date for applications is Monday 8 September 2025
• Interviews are expected to take place on Wednesday 17 September 2025

Recruitment Process

This role is being advertised via Employ Direct, a service provided by Cameo Consultancy.As this is an advertising-only service, we are not involved in the selection process.

All suitable applications will be forwarded directly to the employer, who will contact shortlisted candidates to arrange interviews.