Customer Service Executive

Cameo Consultancy; Brackley, Banbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A consulting firm in Brackley seeks a proactive Customer Service Executive to manage customer orders, provide excellent support, and assist with daily office tasks. Ideal candidates should have administrative and customer service experience, strong Microsoft Office skills, and a friendly demeanor. This permanent role offers Monday to Friday working hours with pension benefits.

Benefits

Pension

Monday to Friday work schedule

Qualifications

• Previous administrative and customer service experience is required.
• Confidence using Microsoft Office (especially Outlook and Excel) is needed.
• Strong attention to detail and a methodical approach are essential.

Responsibilities

• Taking and processing customer orders accurately.
• Providing a friendly and efficient customer experience.
• Supporting the wider team with general administrative tasks.

Skills

Administrative experience

Customer service experience

Microsoft Office proficiency

Attention to detail

Friendly attitude

Calm under pressure

Job description

We have only the best roles at Cameo Consultancy

• J6883_1754898604 : Customer Service Executive

Customer Service Executive

• Reference: J6883_1754898604
• Job Type: Permanent
• Location: Banbury or Brackley
• Industry: Admin and Secretarial

We're looking for an organised, friendly, and proactive Customer Service Executive with a knack for great service, logistics, and everything that keeps an office running smoothly.

This is a great opportunity to join a small, established, close knit business with a strong reputation for reliability and service. With two long standing team members retiring, the business is entering a new chapter, and you'll play a key role in helping things run smoothly.

You'll be the heart of the office, supporting customers, scheduling deliveries and keeping day-to-day administration on track. It's a seasonal role, with winter being busier and requiring a focused approach.

Key responsibilities for the Customer Service Executive:

Order Management & Scheduling

• Taking and processing customer orders accurately
• Managing deliveries due to last minute/unexpected changes & coordinating with drivers

Customer Service

• Providing a friendly and efficient customer experience
• Answering calls and handling customer queries
• Taking card payments and processing them securely
• Maintaining customer records
• Supporting Bookkeeper with credit control

General Office Support

• Managing office supplies
• Supporting the wider team with general administrative tasks

Skills, attributes and experience required for the Customer Service Executive

• Has previous administrative and customer service experience
• Is confident using Microsoft Office (especially Outlook and Excel)
• Has strong attention to detail and methodical approach
• Calm under pressure, especially during busier periods
• A friendly, team-focused attitude and professional phone manner

What's in it for you?

• Hours: Monday to Friday, 8.30am-4.30pm with 30 minutes lunch (with some flex for right candidate)
• Pension

Additional Information

• The role is currently based in Middle Barton (OX7), with an imminent move to the Banbury/Brackley
• The closing date for applications is Monday 8 September 2025
• Interviews are expected to take place on Wednesday 17 September 2025

Recruitment Process

This role is being advertised via Employ Direct, a service provided by Cameo Consultancy. As this is an advertising-only service, we are not involved in the selection process.

All suitable applications will be forwarded directly to the employer, who will contact shortlisted candidates to arrange interviews.

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