Customer Service Executive

Daisy Communications Limited; Bournemouth; On-site; GBP 23,000 - 30,000; Full time

Job summary

Daisy Communications Limited is seeking an Onboarding Administrator to enhance customer journey experiences by facilitating service installations and transfers. The role offers potential for progression and is suited for individuals with strong communication skills, attention to detail, and a customer-first attitude. Benefits include 24 days holiday, a refer-a-friend scheme, and a cycle-to-work program.

Benefits

24 days holiday + bank holidays (increases by 1 day each year)

Refer a friend scheme

Cycle to work scheme

Vodaphone Advantage Discount

Monthly Company Targeted Draw

Incentivised lunches

Qualifications

• Fast-paced role requiring excellent communication and attention to detail.
• Strong customer service and high-level administration skills needed.
• Ability to work as part of a team and maintain supportive relationships.

Responsibilities

• Serve as the first point of contact for customers onboarding to the 4Com Network.
• Arrange new service installations and manage transfers from existing providers.
• Keep customers informed about the progress of their installation and any issues.

Skills

Communication

Customer Service

IT Skills

Attention to Detail

Tools

Windows-based packages

Job description

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• As an Onboarding Administrator you will be the first point of contact on the customers journey when being onboarded to the 4Com Network.
• You will be arranging new services to be installed and arrange the transfer of existing services from other providers into the 4Com Network
• You will be working closely with our suppliers and ensuring they provide the customer with a seamless installation experience
• Ensuring all services are provisioned and the customer is kept up to date with the progress of their installation and making them aware of any delays or problems that occur.

Qualifications

• Be able to thrive in a fast-paced role that requires excellent communication and meticulous attention to detail.
• Have strong customer service skills as well as high level administration.
• Possess IT skills and have a working knowledge of Windows-based packages.
• Be able to work as part of a team, maintaining a good supportive relationship with team members and all other staff.
• Hold a positive attitude and a ‘can do’ attitude to all tasks presented to them

Additional Information

• An exciting, fast paced role with future progression opportunities.
• 24 days holiday + bank holidays. (Increasing by 1 day each year).
• Refer a friend scheme.
• Cycle to work scheme.
• Vodaphone Advantage Discount
• Monthly Company Targeted Draw and Incentivised lunches