Customer Service Executive

TN United Kingdom; Birstall; On-site; GBP 20,000 - 30,000; Full time

Job summary

A well-established company is seeking a motivated Customer Service Executive to join their dynamic team in Birstall. This exciting role involves managing customer orders, providing exceptional service, and ensuring a seamless customer journey. You will play a pivotal role in supporting sales growth and enhancing customer satisfaction. If you thrive in a fast-paced environment and possess excellent communication and organizational skills, this opportunity offers a superb working environment and an outstanding benefits package. Join a team where your contributions will make a significant impact!

Benefits

Outstanding benefits package

Free parking

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage customer orders from pre-sale to aftersales support.
• Ensure customer expectations are met and exceeded.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Relationship Building

Initiative

Job description

Are you seeking a new permanent job in Customer Service offering lots of variety? Would you like to work within a highly reputable, well-established company offering an outstanding benefits package? Is Birstall, West Yorkshire convenient for you? If so, this could be just the job for you!

Working within a busy team, your duties as Customer Service Executive will include:

1. Answering incoming customer calls
2. Management and co-ordination of completing processes for the full life cycle of customer orders from pre-sale enquiries
3. Following customer orders through to the delivery and aftersales requirements including technical queries and product warranty
4. Work closely with other support functions within the central operations (the role is pivotal in supporting both continual growth in sales and the improvement in the customer’s journey and experience)
5. Ensure customers’ expectations are met or exceeded, ensuring policies and procedures are adhered to
6. Management and ownership for the order book through stock allocation; date requirements and dispatch
7. Process orders for both internal sales and external customer base
8. Take ownership for your divisional customers through effective communication with all key stakeholders
9. Collate and interpret accurate sales data for sales order forecasting book, reviewing and actioning back-order report
10. Proactive sales and service calls to new and existing customers
11. Take customer payments over the phone and log onto the system, along with daily banking allocation

You will have:

1. Previous experience of working in a fast-paced customer service environment
2. Excellent communication, organisation and prioritising skills
3. The ability to work on your own initiative
4. Excellent relationship building skills

In addition, you will be a flexible and adaptable great team player with lots of initiative and the ability to pick things up quickly.

Our client offers a superb working environment, incredible benefits and free parking!

This role is full-time permanent to start as soon as possible.

If you are interested, please call Deborah IMMEDIATELY on 01274 865878 to discuss further.

Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.