Customer Service Executive

Bell Cornwall; Birmingham; On-site; GBP 25,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Executive to join a growing domestic utilities business in Birmingham. The candidate should have strong communication skills, experience in customer service, and a proactive attitude. The role includes handling queries, supporting the team, and assisting customers with their utility setups. The position offers a salary of £25,000 plus bonus opportunities and a hybrid work model.

Qualifications

• Some experience in the utilities industry is preferred.
• Experience in customer service and complaint handling is required.

Responsibilities

• Handle customer queries and complaints via multiple channels.
• Support credit control team with unpaid bills overflow.
• Assist with utility setups and transfers.
• Handle inbound inquiries timely, adhering to SLAs.

Skills

Excellent communication skills

Customer service skills

Tech savvy and strong typing speed

Proactive attitude

Education

Customer service Level 2 (desired)

Job description

Reference: BCR/AK/31864_1756312296

Location: Birmingham, West Midlands

Sector:

Type: Permanent

Customer Service Executive

Salary: £25,000 with up to 20% Bonus

Birmingham Jewellery Quarter Hybrid (3 in 2 out)

BCR/AK/31864

Bell Cornwall Recruitment are hiring for a Customer Service Executive. Our client is a forward-thinking domestic utilities business making great strides at present to reach carbon neutrality. They are searching for a professional individual with a proactive attitude and excellent customer service skills to join their growing team in the Birmingham Office. Ideally this person will have some experience in the utilities industry, and will certainly have customer service and complaint handling experience.

The Role:

• Handling customer queries and complaints via telephone, email and live chat
• Supporting the credit control team with any overflow of unpaid bills
• Helping customers with the set up of their utilities
• Assisting customers with the transfer from one provider to our client’s services
• Handling of generic inbound enquiries in a timely manner, working to SLAs

The ideal Customer Service Executive will have:

• Excellent communication and customer service skills to build relationships with customers and the internal team
• Tech savvy with strong typing speed and accuracy
• Willingness to learn and ability to adapt to new challenges
• A proactive attitude and passion to helping others
• Customer service Level 2 desired but not required

If this sounds like your next successful role as a Customer Service Executive, please apply now!

Interested? Please click the ‘APPLY’ button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

Love Work Be Happy

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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

Job Information

Job Reference: BCR/AK/31864_1756312296

Salary From: £25000

Salary To: £25000

Job Industries: Customer Services Jobs

Job Locations: Birmingham, West Midlands

Job Types: Permanent

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BCR have more fantastic opportunities for you!

BCR want to make finding a job that you will love as smooth sailing as possible. BCR now offer evening appointments to fit around your working life.

Love Work Be Happy

BCR aim to get back to all applicants within 24 hours however if you have not received a response within this period then please feel free to contact us on 0121 5155910 at your earliest convenience.

BELL CORNWALL RECRUITMENT

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)