Customer Service Executive

Future Prospects Group Ltd; Bingham; On-site; GBP 26,000 - 28,000; Full time

Job summary

A growing business in Bingham is looking for multiple Customer Service Executives to join their team on a full-time, permanent basis. This role involves handling customer enquiries, processing orders accurately, and supporting cross-departmental initiatives. Candidates should possess strong IT skills and a customer-focused attitude. Benefits include 33 days of annual leave, free gym access, and a supportive work environment.

Benefits

33 days annual leave

Free on-site gym

Free on-site parking

Qualifications

• Confident in handling phone systems.
• Strong IT skills, particularly with Google Drive.
• Collaborative team player willing to support cross-departmental initiatives.

Responsibilities

• Handle customer enquiries and orders following company policies.
• Process orders through Warehouse Management System.
• Liaise with couriers for timely deliveries.

Skills

Phone system operation

Strong IT skills (Google Drive)

Team collaboration

Clear communication

Multitasking

Customer-focused attitude

Attention to detail

Customer service experience

Familiarity with CRM systems

Job description

Customer Service Executive
Bingham, Full Time, Permanent
Salary £26,000 - £28,000 per annum DOE

We currently have an opportunity for multiple Customer Service Executives to join a growing business on a Full Time, Permanent basis. You will be in a supportive environment with a strong focus on professional development.

THE ROLE

The key responsibilities of a Customer Service Executive will be the following:

• Handle customer enquiries and orders in line with company policies and procedures (including orders, quotes, invoices, dispatch, and email/telephone enquiries).
• Accurately process orders through our Warehouse Management System.
• Liaise with couriers to ensure smooth and timely deliveries.
• Provide proactive support to customers, resolving issues promptly and professionally.
• Work closely with the sales, warehouse, and logistics teams to ensure efficient operations.
• Contribute to the overall success of the customer service team by supporting daily functions.

THE CANDIDATE

A successful Customer Service Executive will possess the following skills:

• Confident in operating phone systems.
• Strong IT skills, particularly with Google Drive and related programs.
• A collaborative team player, willing to support cross-departmental initiatives.
• Clear and confident communicator, both written and verbal.
• Ability to multitask, work under pressure, and make sound decisions.
• Positive, customer-focused attitude with a proactive approach to problem-solving.
• Exceptional attention to detail and accuracy.
• Experience in customer service within industrial, commercial, or distribution sectors is desirable.
• Familiarity with CRM systems is preferable.

THE BENEFITS

As a Customer Service Executive, you will receive the following benefits:

• 33 days annual leave (including bank holidays).
• Free on-site gym for all staff.
• Free on-site parking.
• A supportive, family-run environment where your contribution makes a real impact.

Thank you for your interest in this vacancy and good luck with your application.

The services of Future Prospects are those of an Employment Agency