Customer Service Executive

Diageo; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their dynamic team in Belfast. This role offers a unique opportunity to develop your career in Sales Support while ensuring exceptional service for customers. You will be responsible for building strong relationships with customers, addressing their queries, and collaborating with various departments to enhance service delivery. If you're passionate about customer satisfaction and ready to make a significant impact in an international company, this position is perfect for you.

Qualifications

• 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification.
• At least 6 months Customer Service Experience in a busy customer service role.

Responsibilities

• Ensure every Customer/Consumer receives excellent customer service.
• Build brilliant Customer/Consumer relationships to maximize value.
• Take personal ownership of all Customer/Consumer queries.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Education

GCSE / O Levels (inc. Maths & English)

Tools

SAP

SalesForce/CRM

Job description

Job Title: Customer Service Executive

Location: Belfast

Contract term: Permanent

About us

Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

About the Function

The IOI Customer Service Centre is a Centre Of Excellence within Diageo and ensures our customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all Diageo Ireland Customers.

About the team

If you are interested in developing a career in the Sales Support area, have strong social skills and keen to join an international company, this is a phenomenal opportunity for you!

About the role

The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Ireland.

• To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice.
• To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
• Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
• To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

What you will bring

• 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
• At least 6 months Customer Service Experience in a busy customer service role
• •Knowledge of SAP and SalesForce/CRM tools is a significant advantage

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.